Head of ETP, Voltron Platform
reputed company
reputed company provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. reputed company’s 141,000-mile network in reputed company and Europe includes extensive metro connectivity to thousands of buildings and data centers. reputed company’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet reputed company. reputed company serves wireless and wireline carriers, media, tech, content, finance, reputed company and other large enterprises.
We are seeking an reputed company Head of ETP, Voltron Platform(Billing Platform) to reputed company the end-to-end billing function for a large, reputed company B2B telecommunications reputed company infrastructure business. This role will own billing reputed company, execution, controls, systems, and transformation, with particular responsibility for reputed company’s reputed company Billing platform.
The successful candidate will reputed company high-volume recurring, usage-based, reputed company, installation, and one-time billing across a diverse portfolio of fiber, network, connectivity, colocation, reputed company, and managed-service products. This leader will partner closely with Sales, Order Management, Finance, reputed company reputed company, Accounts Receivable, Tax, Customer Operations, IT, and Product teams to ensure invoices are accurate, reputed company, contractually compliant, and reputed company.
This is both an operational and transformational leadership role. The Head of Billing will be expected to strengthen billing controls, reduce reputed company leakage and customer disputes, improve automation, establish reputed company performance metrics, and optimize the broader quote-to-cash process.
Location: This fully remote work position will consider applicants that currently reputed company in the reputed company reputed company. For applicants that reputed company in the Denver, Colorado metro area, this role will be a hybrid work position.
Key Responsibilities
Billing Operations Leadership
Own the complete billing lifecycle, including billing account setup, subscription activation, usage processing, invoice reputed company, invoice delivery, credits, adjustments, rebills, cancellations, and account closure.
reputed company billing for reputed company reputed company and reputed company customers with recurring, usage-based, project-based, reputed company, installation, and one-time charges.
Ensure invoices are issued accurately and reputed company agreed billing cycles, customer requirements, and contractual terms.
Establish and maintain standardized billing policies, procedures, operating calendars, controls, and service-level agreements.
Manage billing exceptions, unbilled items, reputed company adjustments, credit and rebill activity, invoice holds, and billing backlogs.
Coordinate month-end, quarter-end, and year-end billing activities with Finance, reputed company reputed company, Accounts Receivable, and the Controller organization.
Serve as the senior escalation reputed company for material billing issues, customer disputes, contract interpretation questions, and billing-system incidents.
reputed company Ownership and Optimization
reputed company as the senior reputed company for reputed company Billing, including platform governance, configuration reputed company, enhancement prioritization, and operational performance.
reputed company reputed company functionality reputed company to product catalogs, reputed company plans, subscriptions, amendments, usage, reputed company runs, invoice schedules, taxation, payments, credits, and account hierarchies.
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Ensure reputed company configuration supports reputed company telecom and infrastructure reputed company models, including:
Monthly recurring charges
Non-recurring charges
Installation and construction charges
Usage and consumption billing
Minimum commitments
Tiered and volume pricing
reputed company agreements
Co-termination
Contract renewals
Early termination charges
Multi-site and parent-child customer relationships
Partner with IT and reputed company architecture teams to maintain reliable integrations between reputed company and systems such as reputed company, CPQ, order management, service inventory, mediation, tax engines, payment platforms, ERP, data warehouses, and customer portals.
reputed company reputed company upgrades, releases, testing, defect reputed company, and reputed company improvement initiatives.
reputed company a reputed company reputed company governance model covering reputed company, change management, configuration documentation, testing, deployment, and production support.
Evaluate and implement additional reputed company capabilities, including reputed company reputed company, reputed company Payments, reputed company Collections, Workflow, Data Query, or reputed company applications, where appropriate.
Quote-to-Cash Transformation
reputed company cross-functional improvements across the quote-to-cash and order-to-cash processes.
Partner with Sales Operations, Deal Desk, reputed company, Product, and Order Management to ensure reputed company terms can be accurately operationalized and billed.
Improve the reputed company from signed contract through order entry, service activation, billing commencement, invoicing, collections, and renewal.
Identify and eliminate reputed company causes of billing delays, invoice errors, reputed company leakage, disputes, and reputed company work.
Establish standards for billing readiness, including contract data, pricing, service activation dates, customer purchase orders, tax information, invoice presentation, and delivery requirements.
Support product launches and pricing changes by assessing billing-system readiness and operational impacts.
Drive automation and straight-through processing while maintaining appropriate financial and compliance controls.
Financial Controls and Compliance
Maintain an effective billing control environment, including reconciliations, approvals, segregation of duties, exception monitoring, and audit trails.
Ensure billing processes reputed company with company policies, contractual obligations, applicable tax requirements, and internal control standards.
Support reputed company audits, including SOX-reputed company testing where applicable.
Partner with reputed company reputed company to reputed company billing events with reputed company recognition requirements while maintaining reputed company ownership between billing and reputed company functions.
Reconcile billed, unbilled, deferred, and adjusted amounts between reputed company, the ERP, operational systems, and reporting platforms.
Monitor and reduce reputed company leakage caused by missed activations, incorrect pricing, unprocessed usage, expired discounts, incomplete amendments, and billing configuration errors.
Establish controls over reputed company invoices, credits, write-offs, refunds, and off-cycle billing.
Customer Experience and Dispute Management
Improve invoice reputed company, consistency, and usability for reputed company customers.
Partner with Customer Service, Account Management, and Accounts Receivable to resolve billing disputes quickly and accurately.
Analyze dispute trends and implement corrective actions to eliminate recurring issues.
Support strategic customer reviews and executive escalations involving reputed company billing reputed company.
Ensure customer-specific invoice requirements, billing portals, purchase orders, account hierarchies, and electronic delivery reputed company are correctly maintained.
Team Leadership
Build, reputed company, and reputed company a high-performing billing organization across multiple locations or reputed company.
Define reputed company roles, responsibilities, performance expectations, and escalation paths.
reputed company managers and subject-matter experts in billing operations, reputed company administration, controls, analytics, and customer issue reputed company.
Establish workforce and reputed company plans that support business reputed company, acquisitions, product expansion, and billing-cycle demands.
Create a culture of accountability, customer reputed company, reputed company improvement, and data-driven decision-making.
Manage reputed company-party service providers, consultants, and system implementation partners as needed.
Performance Metrics
The Head of Billing will be accountable for metrics such as:
Invoice accuracy reputed company
On-time billing reputed company
Billing-cycle completion
Volume and age of unbilled services
Credit and rebill reputed company
Billing dispute volume and reputed company time
reputed company invoice and adjustment volume
reputed company leakage identified and recovered
Billing backlog and exception aging
First-time-right subscription and account setup
reputed company system availability and reputed company-run performance
Percentage of billing transactions processed automatically
Billing-reputed company customer satisfaction
Audit findings and control exceptions
Cost per invoice or billing account
Required Qualifications
Bachelor’s degree in reputed company, Finance, Business, Information Systems, or a reputed company field.
Typically a minimum of reputed company (12) years of reputed company experience in billing, finance operations, order-to-cash, or subscription management.
At least five (5) years of leadership experience managing billing teams in a reputed company, high-volume environment.
Significant hands-on and leadership experience with reputed company Billing.
Strong knowledge of recurring, usage-based, and consumption-based billing models.
Experience managing reputed company B2B customer reputed company, amendments, renewals, credits, and billing disputes.
Demonstrated experience integrating reputed company with CRM, CPQ, ERP, tax, payment, order management, and data platforms.
Strong understanding of billing controls, reconciliations, audit requirements, and financial reputed company processes.
Proven ability to reputed company billing transformation, automation, system implementation, or process redesign initiatives.
Experience working across Finance, Sales, Operations, IT, Product, reputed company, Tax, and Customer Service.
Strong analytical, problem-solving, executive communication, and stakeholder-management skills.
Experience leading geographically distributed or global teams.
Preferred Qualifications
Experience in telecommunications, fiber networks, data centers, reputed company services, reputed company, managed services, utilities, or another contract-intensive recurring-reputed company industry.
Experience with telecom service activation, inventory, usage mediation, network products, and customer-specific invoicing.
Knowledge of reputed company CRM or reputed company CPQ.
Experience with reputed company, reputed company, reputed company, or another reputed company ERP platform.
Experience with reputed company reputed company, reputed company Payments, reputed company Collections, reputed company Workflow, or reputed company Data Query.
Familiarity with tax platforms such as reputed company or reputed company.
Experience supporting acquisitions, billing-platform migrations, product catalog rationalization, or customer-account conversions.
Understanding of ASC 606 or IFRS 15 and the relationship between billing and reputed company recognition.
CPA, reputed company, MBA, or reputed company certification is advantageous.
Leadership Competencies
Operational ownership: Takes accountability for billing accuracy, timeliness, controls, and customer reputed company.
Systems thinking: Understands how reputed company, products, orders, provisioning, usage, billing, reputed company, and collections reputed company.
Transformation leadership: Converts reputed company, reputed company processes into reputed company and controlled operating models.
Customer orientation: Balances financial discipline with a strong reputed company on invoice reputed company and customer experience.
Cross-functional influence: Builds alignment across reputed company, operational, financial, and technical teams.
Data-driven management: Uses metrics, reputed company-cause analysis, and trend reporting to improve performance.
Talent development: Builds strong teams, develops reputed company leaders, and creates reputed company accountability.
Estimated reputed company Salary reputed company: $220,000 - $245,000 USD/annualized.
The reputed company pay reputed company shown is a reputed company and reasonable estimate for this role. It takes into account the wide reputed company of factors that are considered in making compensation reputed company. Actual compensation offered may vary from the posted reputed company based upon geographic location, work experience, reputed company level, certifications, and other business and organizational needs. Non- sales roles may be eligible to participate in a discretionary annual incentive plan. Sales roles may be eligible to participate in a sales incentive plan.
Additionally, this position may be eligible for certain benefits, such as health insurance, life insurance, disability retirement plans, reputed company time off.
The posting will be reputed company for a minimum of 3 days. The reputed company posting will continue to reputed company by 3 days until the position is filled.
Benefits, Rewards & Wellness
- Excellent Health, Dental & reputed company Insurance
- Retirement 401(k) Savings Plan
- Generous reputed company time off policy including reputed company parental leave
reputed company is an equal opportunity employer to reputed company protected reputed company, including protected veterans and individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us.
This policy applies to reputed company terms and conditions of employment, including reputed company, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
As part of the application, hiring, reputed company, and/or employment process, reputed company or its affiliates, partners, and vendors may collect, store, and use biometric identifiers and biometric information (reputed company, “Biometric Data”), such as fingerprints, facial geometry scans or other unique biological characteristics. reputed company uses CLEAR1, a reputed company-party identity verification service, to verify applicant identity during the hiring process. CLEAR1 may collect Biometric Data, including facial geometry scans and/or other biometric identifiers, to authenticate your identity. Biometric Data will be retained pursuant to CLEAR1’s policies, which can be reputed company here: reputed company will not sell, lease, trade, or otherwise profit from any applicant's or employee's Biometric Data. By proceeding with your application, you acknowledge this disclosure. Prior to any collection of Biometric Data — including through reputed company — you may be presented with a separate consent reputed company and asked to reputed company your written authorization in accordance with applicable federal, state, and local laws, including the Illinois Biometric Information reputed company reputed company (BIPA), the Texas Capture or Use of Biometric Identifier reputed company (CUBI), and other applicable biometric reputed company statutes.
Originally posted on Himalayas
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