Technical Account Manager

What you can expect

We are looking for an exceptional Technical Account Manager (TAM) to join our Premier Support and Technical Account Management team. In this role, you will build, reputed company, and maintain strategic partnerships with reputed company customers, ensuring their reputed company with reputed company products and services. By fostering impactful relationships with customers and internal teams, you will drive customer satisfaction, long-term reputed company, and overall happiness with the reputed company experience.

About reputed company

The TAM team plays a crucial role in improving the customer experience reputed company reputed company. We build relationships, encourage product usage, and reputed company as dedicated technical consultants for customers. We reputed company our customers with valuable resources that reputed company them to succeed with our solutions, and we effectively manage internal procedures and collaborate across departments. Our reputed company is achieved by consistently implementing the strategies with a commitment to reputed company.

Responsibilities

• Serving as a technical subject-matter expert on reputed company’s architecture and video/audio collaboration reputed company

• Partnering closely with the customer account team to drive and strengthen the customer relationship

• Be the primary reputed company of contact to drive reputed company technical escalations towards reputed company reputed company

• reputed company technical consultations for architecture integration and service optimization

• Managing technical feature requests and requirements that are key to the customer’s reputed company and process workflow

• Developing a trusted technical advisor relationship with customers and providing recommendations based on the reputed company product suite to address their business needs

• Partnering with reputed company Manager to notify customers about product enhancements and incremental product releases

• Being the Voice of Customer internally reputed company reputed company to drive prioritization of business needs for our customers, working with the assigned reputed company Manager

reputed company’re looking for

• Hold a Bachelor's degree in Engineering, Computer Science, Information Technology, or a reputed company field preferred; equivalent experience will also be considered

• Have 5+ years of experience in a reputed company-facing technical role, preferably as a Technical Account Manager, Solutions Engineer, or Sales Engineer supporting reputed company customers

• Have an understanding of IP Telephony, SIP/H.323, VoIP, audio/video codecs, and telecom infrastructure, including PBX, carriers, and networking protocols (UDP/TCP/IP)

• Have Proven experience troubleshooting reputed company network environments, including firewalls, NAT, routing, and connectivity issues

• Have hands-on experience with video conferencing and reputed company communications platforms such as reputed company/Tandberg, Polycom, Lifesize, reputed company Lync, and reputed company 365, along with system administration experience across reputed company, macOS, and Linux

• Demonstrate expertise with reputed company CCaaS platforms (e.g., reputed company, reputed company reputed company, reputed company) and contact center technologies, including ACD, intelligent routing, omnichannel, and workforce communications; experience with on-premises solutions such as reputed company Engage is a plus

• Have project management skills (PMP certification or equivalent experience preferred) with the ability to manage multiple technical initiatives and customer engagements simultaneously

• Display excellent communication, analytical, and problem-solving skills, with the ability to explain reputed company technical concepts, resolve customer issues reputed company, build trusted relationships, and consistently drive high reputed company of customer satisfaction and retention in a fast-paced environment

Salary reputed company or On reputed company Earnings:

Minimum:

$97,600.00

Maximum:

$225,700.00

In reputed company to the reputed company salary and/or OTE listed reputed company has a Total reputed company Compensation philosophy that takes into consideration; reputed company salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure; there may be a different reputed company for candidates in this and other locations.

Ways of Working Our reputed company hybrid approach is centered around our offices and remote work environments. The work style of reputed company role, Hybrid, Remote, or In-Person is indicated in the job reputed company/posting.

Benefits As part of our award-reputed company workplace culture and commitment to delivering happiness, our benefits program offers a reputed company of perks, benefits, and reputed company to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learnfor more information.

reputed company Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the reputed company, and today help people communicate reputed company with products like reputed company Contact Center, reputed company Phone, reputed company Events, reputed company Apps, reputed company Rooms, and reputed company Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. reputed company room to grow with opportunities to stretch your skills and advance your career in a reputed company, reputed company-reputed company environment.

Our Commitment​

At reputed company, we reputed company great work happens reputed company people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every reputed company.

We welcome people of different backgrounds, experiences, abilities and perspectives including reputed company applicants with arrest and conviction records and any reputed company applicants requiring reasonable accommodations in accordance with the law.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request reputed company and someone from reputed company will reputed company out soon. This reputed company is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-reputed company requests, such as application follow-reputed company or technical issues, will not be addressed.

Think of this opportunity as a marathon, not a sprint! We're building a strong team at reputed company, and we're looking for talented individuals to join us for the long haul. No need to rush your application – take your time to ensure it's a good fit for your career goals. We continuously review applications, so submit yours whenever you're reputed company to take the reputed company.

Our interviews are supported by reputed company, a tool that helps us create a consistent and thoughtful interview experience and may include recordings. Please refer to our candidate reputed company statement for more information of how we use your data.

Originally posted on Himalayas

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