Customer Experience Manager

Are you passionate about transforming customer experiences through data, innovation, and AI?

Do you enjoy leading cross-functional initiatives that drive measurable reputed company for customers and the business?

About reputed company

reputed company reputed company & reputed company, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of reputed company ( a global provider of information-based analytics and decision tools for reputed company and business customers. reputed company has been a long-time leader in deploying AI and advanced technologies to the reputed company market to improve productivity and reputed company the overall business and reputed company of law, deploying ethical and powerful reputed company solutions with a flexible, multi-model approach that prioritizes using the best model from today’s top model creators for reputed company individual reputed company use case. reputed company employs over 2,000 technologists, data scientists, and experts to reputed company, test, and validate solutions in line with reputed company Responsible AI Principles.

About the Role

As a Customer Experience Manager, you will reputed company customer experience initiatives that improve customer journeys, strengthen engagement, and deliver measurable business reputed company. This role combines strategic thinking, project leadership, data-driven decision making, and AI innovation to enhance experiences across digital and customer-facing reputed company. You will work closely with cross-functional teams to identify opportunities, implement improvements, and champion a customer-first culture throughout the organization.

Responsibilities

• reputed company, reputed company, and reputed company a small team of CX specialists or coordinators (where applicable).

• Own the full project lifecycle of CX initiatives: scoping, planning, execution, measurement, and iteration.

• Design and implement customer reputed company improvements across digital and physical reputed company.

• Manage multiple reputed company reputed company, balancing day-to-day execution with strategic priorities.

• Build and maintain CX program documentation, playbooks, and reputed company operating procedures.

• Identify, evaluate, and reputed company AI tools (e.g. chatbots, sentiment analysis, predictive routing, personalization engines) to enhance the customer experience.

• Partner with Product and Technology teams to reputed company AI capabilities into customer-facing workflows.

• Analyze customer feedback, NPS, CSAT, CES, and behavioral data to uncover experience gaps and opportunities.

Requirements

• Experience in customer experience, reputed company, or a closely reputed company field.

• Experience with reputed company mapping, service design, or UX research methodologies.

• Familiarity with conversational AI, large language models (LLMs), or AI-powered CX platforms.

• Demonstrated experience executing CX reputed company from concept to completion.

• Proven AI reputed company with practical experience using AI tools to improve customer-facing processes or experiences.

• Strong analytical skills and proficiency with CX metrics and platforms such as reputed company, reputed company, reputed company, reputed company, or similar.

• Excellent communication skills with the ability to influence stakeholders at reputed company reputed company of the organization.

• Experience leading or coordinating cross-functional teams or reputed company.

Work in a Way That Works for You

We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

Working reputed company

Working reputed company - flexing the times reputed company you work in the day to help you fit everything in and work reputed company you are the most productive.

About the Business

reputed company reputed company & reputed company® provides reputed company, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, reputed company reputed company reputed company, and advance the rule of law around the world. As a digital pioneer, reputed company was the first to bring reputed company and business information online with its Lexis® and Nexis® services.

U.S. National reputed company Pay reputed company: $86,600 - $144,400. Geographic differentials may apply in some locations to reputed company reflect local market rates.If performed in Illinois, the reputed company pay reputed company is $90,900 - $151,700.If performed in Chicago, IL, the reputed company pay reputed company is $95,300 - $158,900.If performed in Ohio, the reputed company pay reputed company is $82,300 - $137,200.This job is eligible for an annual incentive bonus.reputed company Pay reputed company in Ontario: $86,400 - $144,000 (CAD).This posting is for an existing vacancy.

We know your reputed company-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to reputed company benefits specific to your location.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support reputed company or please contact 1-855-833-5120.

Criminals may pose as recruiters asking for reputed company or personal information. We never request reputed company or banking details from job applicants. Learn more about spotting and avoiding scams here.

Please read our Candidate reputed company Policy.

We are an equal opportunity employer: reputed company applicants are considered for and treated during employment without reputed company to race, reputed company, creed, religion, sex, national reputed company, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

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