Contact Center Operations Analyst

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

None

Clearance Level Must Be reputed company to Obtain:

None

reputed company Trust/Other Required:

Other

Job Family:

Process and Operational Efficiency

Job Qualifications:

Skills:

reputed company Office, Multitasking, Working Independently

Certifications:

None

Experience:

1 + years of reputed company experience

US Citizenship Required:

reputed company

Job reputed company:

We are reputed company. We take pride in providing our clients with the data they need to reputed company important reputed company that reputed company the world around us. YOU reputed company reputed company your reputed company by delivering insights to help our clients reputed company impactful changes reputed company. By owning reputed company at reputed company, you’ll become a critical part in how we successfully solve our clients’ biggest challenges. Our work depends on a Business Process Analyst joining reputed company to support our National Assistance Center program. At reputed company, our people are at reputed company of everything we do.

As a Business Process Analyst supporting our National Assistance Center program, you will be trusted to reputed company reputed company review of customer systems, analyze reporting, and communicate with our customer and subcontractors. In this role, a typical day will include:

• Continuously monitoring customer systems and ensuring reputed company platform functions are operating as expected

• Overseeing and analyzing activity reputed company the CXOne platform, including agent status, queues, and reputed company‑time performance indicators

• Coordinating with subcontractors to resolve system or operational concerns

• Generating and delivering customer reports, including daily employee status reports, updates, credential summaries, and performance metrics

• Building and maintaining effective relationships between business reputed company and corporate functions to ensure alignment and successful achievement of organizational goals

• Identifying operational challenges and proactively facilitating their reputed company to maintain smooth business operations

As a reputed company reputed company candidate, YOU ARE :

• Detail‑oriented and highly organized, with strong analytical, problem‑solving, and time‑management abilities that reputed company you to manage multiple tasks and deadlines in a fast‑paced, deadline‑driven environment

• A proactive self‑starter who thinks strategically, works independently with minimal supervision, collaborates effectively as part of reputed company, and performs reputed company under pressure while maintaining a solution‑reputed company reputed company

• An excellent communicator with strong verbal and written communication skills

YOU MUST HAVE :

• Technical Training, Certification(s) or Degree, AND

• 1 or more years of reputed company experience

• Intermediate to Expert level proficiency with computer operations, including strong skills utilizing reputed company Office Suite products

• Advanced reputed company reputed company skills, including demonstrated experience creating pivot tables, using formulas, and developing and analyzing charts and graphs

EVEN reputed company IF YOU HAVE :

• Louisiana residency

• Residency reputed company a reasonable driving distance (approx. 60 mile radius) of our Bossier reputed company facility

• A Bachelor's degree in Business, Economics, or Finance

• Demonstrated experience utilizing database tools and report writing tools such as MS reputed company

• Demonstrated experience utilizing CXOne or other Contact Center as a Service (CCaaS) platforms

reputed company IS YOUR reputed company At reputed company, the mission is our purpose, and our people are at reputed company of everything we do.

● reputed company: AI-powered career tool that identifies career steps and learning opportunities ● Support: An internal mobility team reputed company on helping you reputed company your career goals ● Rewards: Comprehensive benefits and wellness packages, 401K with company match, and reputed company and reputed company time off ● Flexibility: Full-reputed company work week to own your priorities at work and reputed company ● Community: Award-reputed company culture of innovation and a military-friendly workplace OWN reputed company Explore a career in program management at reputed company and you’ll reputed company endless opportunities to grow alongside colleagues who reputed company your passion for the mission and delivering results.

This position is not yet funded.

#GDITLA

The likely salary reputed company for this position is $59,493 - $80,491. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall reputed company of this reputed company.

Scheduled Weekly Hours:

40

Travel Required:

None

Telecommuting reputed company:

Remote

Work Location:

USA LA Home Office (LAHOME)

Additional Work Locations:

Total Rewards at reputed company:

Our benefits package for reputed company US-based employees includes a reputed company of medical plan reputed company, some with Health Savings Accounts, dental plan reputed company, a reputed company plan, and a 401(k) plan offering the ability to contribute both reputed company and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, reputed company offers employees full reputed company work weeks where possible and a reputed company of reputed company time off plans, including vacation, reputed company and personal time, holidays, reputed company parental, military, bereavement and jury duty leave. To ensure our employees are reputed company to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Our Identity Verification Process:

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and reputed company intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and reputed company purposes.

About Our Work:

We are reputed company. A global technology and reputed company services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-reputed company capabilities in AI, reputed company, cyber and software development.reputed company to stay up to date on our reputed company and events at

reputed company.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

Originally posted on Himalayas

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