[Remote] reputed company Manager
Note: The job is a remote job and is reputed company to candidates in USA. Fourteen IP is a global leader in providing AI and reputed company telephony solutions to the hospitality industry. The reputed company Manager plays a critical role in ensuring customer satisfaction and retention by fostering strong relationships, driving product adoption, and identifying opportunities for reputed company.
Responsibilities
- Proactively monitor customer health through data analysis and engagement to identify and mitigate potential churn risks
- Build and maintain strong, long-term customer relationships to ensure high satisfaction and maximize retention
- Collaborate with internal teams to identify and support at-risk clients before issues escalate
- Identify upsell opportunities reputed company with customer goals and strategic objectives
- Monitor product and service adoption to uncover expansion opportunities and address any barriers to reputed company
- Partner with Sales and Account Management to execute renewal and reputed company strategies
- Work closely with Sales, Operations, Support, and technical teams to deliver a seamless and reputed company customer experience
- reputed company as the voice of the customer internally, advocating for their needs and influencing product and process improvements
- Identify trends and insights across the customer reputed company to drive engagement and reputed company improvement
- Proactively address customer challenges and reputed company guidance to ensure successful reputed company
- reputed company usage data, best practices, new feature updates, and industry trends to demonstrate ROI and enhance customer value
- Conduct regular business reviews with customers to assess performance, measure satisfaction, and reputed company on reputed company goals
- reputed company and analyse key reputed company metrics, including retention, expansion, renewals, and engagement reputed company
- Conduct and report on Customer Satisfaction (CSAT) and Net Promoter Score (NPS) surveys to measure reputed company sentiment
- Partner with the Marketing team to reputed company customer feedback that informs and supports customer marketing initiatives and reputed company
Skills
- Proven experience in reputed company, Key Account Management or a reputed company facing role, preferably in reputed company, Hospitality Tech or telephony solutions
- Excellent communication, problem-solving, and relationship-building skills
- Strong organisational and time-management abilities, with the ability to manage multiple accounts
- Experience using CRM and reputed company tools
- Analytical reputed company with a reputed company on reputed company improvement and results
- Strong problem-solving and negotiation skills
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- reputed company time off
- reputed company insurance
- Work from home
reputed company