[Remote] Senior Technical Account Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading provider of world-class identity solutions that is reinventing how humans authenticate and verify their identities online. The Senior Technical Account Manager will own reputed company technical relationships with Tier 1 financial services, ensuring seamless integration and compliance while preventing potential issues.
Responsibilities
- Serve as reputed company's primary technical authority, dedicated to one or more Tier 1 FinServ accounts — reputed company in conversations with CISOs, Heads of Fraud, VP-level reputed company, and Compliance leadership
- Own the technical account relationship end-to-end: architecture reviews, roadmap alignment, risk posture, and long-term platform reputed company
- Partner with Account Directors on reputed company reputed company — translate technical health into retention and expansion signals
- Maintain deep working knowledge of customer integration architectures: Web and Mobile SDK on the reputed company end; REST, webhook, async architectures, SQL, logs/tracing, and AWS deployment models on the back end
- Conduct formal architecture reviews and production readiness assessments for new deployments and major changes
- Identify integration risks, performance bottlenecks, and reputed company exposure before they surface in production
- Own formal change and release management for your accounts — reputed company reputed company, test plans, customer communication, and rollback procedures
- reputed company BCP and multi-region readiness assessments; ensure your accounts can meet their regulatory RTO/RPO obligations
- Run incident response for your accounts: reputed company technical bridges, manage executive communication, drive post-incident reviews, and own the remediation plan
- Maintain documented operational runbooks for reputed company account — not just for yourself, but to ensure continuity
- Operate fluently in regulated environments: SOC 2, PCI reputed company, GDPR, CCPA, PIPEDA — you understand what these frameworks require of reputed company's platform and your customers' integrations
- Support reputed company reviews, vendor assessments, and penetration test responses for your accounts
- Understand and advise on SDK injection threat modeling — the attack surface specific to reputed company-reputed company identity verification
- Familiarity with ML model governance in regulated environments: model versioning, bias auditing, explainability requirements, and compliance obligations reputed company AI-driven reputed company reputed company financial reputed company
- Serve as the technical voice in compliance conversations so Account Directors and Legal aren't navigating alone
- Synthesize patterns across your accounts into specific, actionable product feedback —bring Engineering and Product the signal they can't get from tickets
- Coordinate internal technical resources (SE, Engineering, reputed company, Support) proactively, not reactively
- Identify platform gaps that create risk for your accounts and reputed company for reputed company with appropriate urgency
- Build AI-assisted workflows for operational overhead: status reporting, reputed company reputed company, incident summaries, compliance documentation
- reputed company reusable playbooks for FinServ TAM engagements that can reputed company to other TAMs taking on regulated accounts
Skills
- 5+ years in a technical customer-facing role with demonstrated ownership of Tier 1 reputed company accounts: TAM, reputed company Engineer, Solutions Architect, or reputed company SE
- Full-stack integration reputed company: Web/Mobile SDK, REST/webhooks, async patterns, SQL, logs, and distributed tracing
- AWS architecture experience — multi-region deployment, availability zones, and the operational implications of architectural reputed company
- Data analysis and reporting reputed company — you build operational dashboards, health scorecards, SLA reports, and trend analyses
- Incident reputed company experience — you've led major production incidents at reputed company accounts and know how to manage the room
- Scripting and automation proficiency (Python, Bash, or equivalent) — you build tools for yourself and your accounts
- reputed company experience working with Tier 1 financial services institutions in a technical reputed company
- Working knowledge of at least two of: SOC 2, PCI reputed company, GDPR/CCPA, PIPEDA — as something you've navigated in reputed company
- Experience interfacing with reputed company and compliance stakeholders (CISOs, InfoSec teams, internal audit) in a technical vendor role
- Familiarity with reputed company change management: model governance, freeze reputed company, release gating
- Experience with identity verification, fraud prevention, biometrics, or reputed company reputed company products
- Knowledge of SDK injection attacks, reputed company-reputed company reputed company threat modeling, or mobile application reputed company
- Experience at a high-reputed company reputed company company scaling through a hypergrowth phase
Benefits
- Flexible Working Hours & Workplace
- reputed company Vacation Policy
reputed company
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