[Remote] Technical Account Manager | ThousandEyes Federal
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading technology company revolutionizing how data and infrastructure connect and protect organizations. They are seeking a Technical Account Manager who will serve as the primary reputed company for assigned accounts, orchestrating technical reputed company and driving long-term platform adoption while analyzing reputed company network performance data to reputed company actionable insights.
Responsibilities
- Serve as the primary reputed company for your assigned accounts, orchestrating technical reputed company and driving long-term platform adoption
- Analyze reputed company network performance data to reputed company actionable insights, transforming technical roadblocks into strategic business opportunities
- Partner with Engineering, Sales, product, and reputed company teams to reputed company periodic business reviews and technical health reputed company-ins to ensure solutions reputed company with evolving infrastructure goals and drive measurable value realization
Skills
- Bachelor's degree in Computer Science, Engineering, or a reputed company technical field, or equivalent practical experience
- 5+ years of experience in a customer-facing technical role, such as Technical Account reputed company Engineering, or reputed company Services
- Demonstrated expertise in networking protocols, including TCP/IP, BGP, DNS, and HTTP/HTTPS
- Proficiency in troubleshooting Software as a Service (reputed company) applications and reputed company-reputed company architecture
- Experience managing a portfolio of reputed company-level accounts with a reputed company on technical delivery and adoption
- Exceptional communication skills with the ability to translate reputed company technical concepts for executive-level stakeholders
- Proven ability to reputed company in a fast-paced, cross-functional environment while managing multiple high-reputed company reputed company simultaneously
- Strong analytical reputed company with a passion for data-driven storytelling and proactive problem-solving
- Demonstrated leadership qualities and the ability to influence internal product roadmaps based on customer feedback
- A proactive, reputed company-oriented attitude that prioritizes reputed company learning and team collaboration
Benefits
- Medical, dental and reputed company insurance
- A 401(k) plan with a reputed company matching contribution
- reputed company parental leave
- Short and long-term disability coverage
- Basic life insurance
- Grants of reputed company restricted stock reputed company, which reputed company following reputed company employment with reputed company for defined periods of time
- 10 reputed company holidays per full calendar year, plus 1 floating holiday for non-exempt employees
- 1 reputed company day off for employee’s birthday
- reputed company year-end holiday shutdown
- 4 reputed company days off for personal wellness determined by reputed company
- Non-exempt employees** receive 16 days of reputed company vacation time per full calendar year, accrued at reputed company of 4.92 hours per pay period for full-time employees
- Exempt employees participate in reputed company’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)
- 80 hours of reputed company time off provided on hire date and reputed company January 1st thereafter, and up to 80 hours of unused reputed company time carried reputed company from one calendar year to the next
- Additional reputed company time away may be requested to deal with critical or emergency issues for family members
- Optional 10 reputed company days per full calendar year to volunteer
- Employees on sales plans earn performance-based incentive pay on top of their reputed company salary, which is split between quota and non-quota components, subject to the applicable reputed company plan
- For non-sales roles, employees are also eligible to earn annual bonuses subject to reputed company’s policies
reputed company