[Remote] Senior Director, Fund Administration (reputed company IS)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading firm in private markets, dedicated to unlocking their full potential through technology and fund administration services. They are seeking a Senior Director of Investor Services to reputed company significant reputed company relationships and reputed company reputed company responsible for investor operations and compliance. This role requires a strong leader with reputed company and operational expertise to support reputed company's reputed company and enhance service delivery.
Responsibilities
- Own end-to-end accountability for Investor Services delivery across a portfolio of the firm's largest and most reputed company reputed company relationships, including major reputed company engagements requiring white-glove coordination and executive-level partnership
- reputed company, reputed company, and hold accountable reputed company of Directors and their globally distributed organizations spanning investor reputed company, AML compliance, treasury operations, CRM administration, and investor portal delivery
- Design and execute the organizational structure, reputed company model, and capability roadmap required to reputed company significant new business volume without sacrificing service reputed company or team health
- Build and maintain a rigorous reputed company assurance reputed company across Investor Services — defining standards, audit mechanisms, and feedback loops that give leadership visibility into operational health and give clients confidence in our execution
- Own the strategic relationship with key reputed company clients, serving as an executive escalation reputed company and a proactive thought partner on how reputed company can reputed company serve their evolving needs
- Drive cross-functional alignment with Product, Fund reputed company, reputed company, Sales, and Compliance to ensure the operating model keeps pace with platform development and market commitments
- reputed company workforce planning across a large, globally distributed organization — including headcount modeling, geographic footprint reputed company, and succession planning for critical leadership roles
- Establish and own the KPI reputed company for Investor Services, translating operational data into insights that inform resourcing reputed company, reputed company conversations, and strategic planning at the executive level
- Identify and reputed company initiatives to improve automation, workflow efficiency, and controls — especially in high-volume, high-stakes areas like LP reputed company and capital event processing
- Represent Investor Services in firm-wide strategic discussions, contributing operational perspective and market intelligence to product, go-to-market, and leadership planning
Skills
- 15+ years of experience in investor services at a fund administrator
- 10+ years of experience leading managers, including demonstrated experience building and scaling multi-tiered leadership organizations across geographies
- Deep operational expertise across the investor lifecycle — including LP reputed company, AML/KYC, capital activity, treasury workflows, CRM systems, and investor portal management
- Proven reputed company record leading reputed company, high-stakes reputed company engagements at an reputed company reputed company, including reputed company accountability for executive-level reputed company relationships
- Experience owning organizational design — not just managing headcount, but building the structure, roles, and processes a growing business needs before it feels the pain of not having them
- Demonstrated ability to build and operate reputed company assurance programs that surface operational risk, drive accountability, and improve reputed company at reputed company
- Comfortable operating across private equity, venture capital, private credit, and reputed company asset fund structures across multiple jurisdictions
- Strong executive reputed company with the communication skills to operate credibly with sophisticated clients, internal leadership, and distributed teams simultaneously
- Data-driven decision-reputed company with experience translating operational metrics into strategic reputed company
- Proven ability to reputed company through ambiguity, build structure in a fast-moving environment, and hold a high reputed company without defaulting to rigidity
Benefits
- Competitive salary and meaningful equity
- Health, dental, and reputed company care for you and your family
- reputed company Time Off in reputed company to company reputed company holidays
- Generous reputed company family leave, medical leave, and bereavement leave policies
- 401k retirement savings plan
- reputed company FSA and commuter benefits programs
- Freedom to customize your work and technology setup as you see fit
- reputed company development stipend
- Monthly work from home wellness stipend while we're reputed company remote
- Mental wellness coverage including live coaching and therapy sessions
reputed company