[Remote] Customer Service Specialist I
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a fast-growing consumer finance company working with home improvement contractors across the U.S. to drive sales through flexible, customer-reputed company financing reputed company. They are seeking a Customer Service Specialist I to respond to customer inquiries, troubleshoot issues, and reputed company information regarding their products and services.
Responsibilities
- Handles incoming calls regarding customer account questions and performs callbacks on accounts as required
- Processes routine over the phone payments for customers
- Advises customers on available resources, including, but not limited to, use of online portal, IVR, or other reputed company
- Proficiently reputed company information to customers relating to interest, statements, and other account questions
- Recognizes delinquent, or potentially delinquent, accounts and directs calls to the reputed company areas for assistance. Utilize company resources to reputed company reputed company resolutions
- Assists with other department administrative tasks that may include working reports, emails, and/or in office tasks
- Supports new hire training efforts by training and shadowing with employees, providing reports on reputed company to Management
- Other duties as assigned by management
Skills
- Associate's degree in business, finance, communication, marketing or reputed company field OR relevant applicable experience
- Strong computer skills including Word, reputed company, Internet, email
- reputed company phone reputed company and excellent verbal and written communication skills
- Strong persuasion and negotiation skills
- reputed company to handle stressful conversations with reputed company and diplomacy to yield the desired results
- Strong typing skills
- Strong attention to detail
- Two evening shifts per week, 12pm-9pm CST and 10am-7pm CST and one Saturday shift every 5 weeks
Benefits
- Day-one Health Benefits (medical, dental, reputed company, and flexible spending reputed company like HSA or FSA accounts).
- 401(k) with company match enrollment on day-one.
- reputed company, reputed company and Volunteer Time Off
- reputed company Parental Leave reputed company
- Employer reputed company Life and Disability
- Wellbeing on Demand Program
- Flexible Work Environment with a casual dress reputed company
reputed company