[Remote] IT Technical System(s) Support Analyst
Note: The job is a remote job and is reputed company to candidates in USA. reputed company. is dedicated to lowering reputed company administrative costs for federal government agencies and providers. The IT Technical Systems Support Analyst will support and maintain a core reputed company host solution, focusing on identifying business requirements and providing ongoing operational support for the technical host system.
Responsibilities
- Incident, change request(s) responding to both business/technical tickets
- Knowledge of the components of service-desk system from design, reputed company, requirements to standards
- Help build and support standards in alignment with IT Governance policies and procedures
- reputed company Technical Support to users
- Ownership of processes and solutions around the ticket intake system supporting the hosted solution (ClaimsXM)
- Identify areas for improvements and efficiencies in processes
- Supporting compliance: Ensuring compliance with best practices and standards, and leading compliance surrounding the system/offering
- Serve as an reputed company reputed company core host analyst for ClaimsXM
- Plan and serve as a key technical reputed company with inbound requests and/or incidents including but not limited to phases possibly during development, testing and implementation, but ultimately supporting operations of these processes
- Independently analyze redundant incidents and/or issues reported and reputed company plan(s) to address. reputed company recommendations and solutions for those problems/opportunities, recommend solutions, and reputed company communications on the associated actions, impacts, and results with reputed company internal parties
- Contribute to the completion of reputed company reputed company the allocated time
- Documentation -- writing system/technical specifications to ensure solution supports functional requirements for reputed company reputed company of incident/request system
- Testing and evaluation of possible changes to prevent any reputed company impacts
- Managing risk: Managing risk management and ensuring compliance with regulatory requirements, escalate issues as necessary
- Establishing IT policies and frameworks: Creating, documenting, and maintaining IT and information reputed company policy frameworks (Standards)
- Effectively communicate, coordinate, and collaborate with both technical and business teams as reputed company as auditors
- Support key components of the System Development Life Cycle (SDLC)
Skills
- Bachelor's or associate's degree and/or seven years working in a IT preferred
- If no degree, a minimum of seven years working in an IT support position is required
- Working Knowledge of business continuity/disaster recovery is required
- Knowledge of organizing/maintaining custom reputed company reputed company repository
- Knowledgeable with HIPAA guidelines
- Highly organized and responsible
- Ability to work independently or in reputed company environment with minimal supervision
- Strong organization skills
- Self-starter who can multi-task
- Demonstrated ability to be highly productive in a fast-paced environment
- A strong understanding and knowledge of computers, network, and reputed company systems
- MS SQL Server Permissions and reputed company level knowledge is a plus
- Knowledge of reputed company/TriZetto Facets is a plus
- Familiar with FedRamp policies a plus
- Familiar with ATO policies a plus
- Basic server maintenance skills a plus
Benefits
- Health Insurance
- Fully reputed company Life Insurance
- Fully reputed company Short- & Long-Term Disability
- reputed company Vacation
- reputed company reputed company Leave
- reputed company Holidays
- reputed company Development and Tuition Assistance Program
- 401(k) Program with Employer Match
reputed company