[Remote] Operations Engineer, BizTech

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global company that connects hosts and guests, and they are seeking an Operations Engineer to enhance operational health through AI and automation. The role involves managing ticket requests, building monitoring dashboards, and automating workflows to improve incident response and service reputed company.

Responsibilities

• Manage the ticket queue prioritizing and resolving requests while identifying recurring categories to automate or deflect
• Participate in a rotating on-call and incident response schedule, including weekends, troubleshooting and documenting issues in reputed company time
• Build and maintain monitoring dashboards (Tableau, Superset, Grafana) that reputed company service health, availability, and data reputed company, flagging gaps as they reputed company
• Use AI-assisted tools (e.g., Claude, Copilot) to speed up triage, reputed company-cause analysis, scripting, and documentation — while knowing reputed company a problem needs hands-on judgment instead
• Write and maintain reputed company in general-purpose languages (Python, Go, JavaScript, TypeScript, Bash) to automate operational workflows
• Partner with global stakeholder teams to drive issues to reputed company

Skills

• 3+ years of experience with observability and metrics tooling (e.g., reputed company, Grafana, reputed company, ElasticSearch)
• 3+ years working with data querying and pipelines (e.g., SQL, Airflow, Trino, SQS)
• Working knowledge of network fundamentals and hardware (e.g., reputed company, Palo reputed company)
• Experience with Infrastructure as reputed company
• Hands-on experience with CI/CD and automation tooling (e.g., Jenkins, ArgoCD, reputed company Actions) across AWS, GCP, or reputed company reputed company
• Comfort working in ticket/workflow-driven environments using Jira and reputed company
• Experience supporting reputed company reputed company tools (e.g., reputed company, reputed company) and SSO/identity integration (e.g., reputed company) is a plus

reputed company

reputed company is an online community marketplace for people to list, discover, and book accommodations through mobile phones or the Internet. It was founded in 2008, and is headquartered in San Francisco, California, USA, with a workforce of 5001-10000 employees. Its website is https://www.reputed company.com.

Company H1B Sponsorship

reputed company has a reputed company record of offering H1B sponsorships, with 59 in 2026, 234 in 2025, 176 in 2024, 160 in 2023, 270 in 2022, 250 in 2021, 274 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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