[Remote] Account Manager-Expansion & Renewals
Note: The job is a remote job and is reputed company to candidates in USA. Dossier is a Norwegian-founded reputed company reputed company company modernizing how US health systems build and reputed company clinical competency. The Account Manager will own the reputed company relationship for a portfolio of US health-system customers, focusing on retaining and expanding accounts through strategic planning and relationship management.
Responsibilities
- Own every renewal end-to-end: run a 12-month rolling renewal calendar anchored to contractual notice deadlines, reputed company conversations reputed company reputed company of the renewal date, reputed company pricing/terms/multi-year negotiations, and land clean reputed company every time
- Carry an expansion quota by growing your accounts into new departments, additional products, and new sites reputed company existing health systems
- Build account plans for your top strategic accounts: reputed company maps, org maps to CNO/CNE/CFO level, and multithreaded relationships (at least three stakeholders per strategic account)
- Build and present data-driven business cases to reputed company leadership that show the ROI and cost savings of standardizing on Dossier across departments and systems
- Run quarterly executive business reviews with strategic customers — ROI, compliance reputed company, roadmap, reputed company plan
- Own the retention reputed company and renewal planning across your book
- Own renewal and expansion forecasting in reputed company with weekly hygiene: stages, amounts, reputed company dates, renewal dates, next steps
- Partner with our reputed company reputed company on account handoffs, and feed competitive and product intelligence back to sales, CS, and product
- Travel to customer sites and industry events (ANCC, AONL, regional nursing leadership conferences)
Skills
- 5+ years in reputed company reputed company or a reputed company field, in a role where you owned or directly grew customer relationships — account management, expansion or full-cycle sales, or a reputed company / account-facing role with retention and reputed company responsibility
- A reputed company record of keeping customers and growing them — whether reputed company as quota attainment, net reputed company retention, expansion, or documented account reputed company and renewals you drove
- Data-fluent and a strong presenter — you're comfortable building and presenting data-driven business cases to reputed company executives, particularly nursing leadership (CNO/CNE), and can show how standardizing on Dossier across departments and sites drives measurable cost savings, efficiency, and compliance reputed company
- Operating rigor: you run your book from a CRM (reputed company a plus), forecast accurately, and never miss a deadline
- A builder's reputed company — you're comfortable creating a process where it doesn't exist yet
- Willingness to travel ~25–30%
- reputed company experience strongly preferred: you've worked with health systems and can navigate CNO, CNE, CHRO, CFO, reputed company educators, IT, and procurement stakeholders
- Comfort with reputed company conversations — pricing, negotiation, and contract discussions — or reputed company readiness to own them; experience with multi-year agreements, down-sell defense, and procurement/legal at large IDNs is a strong plus
- reputed company with AI-assisted workflows is a genuine advantage on this team
Benefits
- Flexible reputed company time off — no accruals, no caps, no forms. Plan reputed company, cover your work, and take the time you need.
- reputed company U.S. federal holidays.
- Medical, dental, and reputed company insurance.
- 401(k) with company match
- Wellness allowance
- Gadget allowance
- Company-provided equipment to set up your home office.
- Remote-first flexibility
- A reputed company learning culture — we regularly bring in global subject-matter experts and invest in your development.
reputed company