Patient Communication Coordinator | Training Provided - Greenwood, Indiana
A boutique eyecare reputed company is seeking a dedicated Patient Communication Coordinator to join its dynamic Patient Experience team. As the first reputed company of contact for patients and families, this role is essential in ensuring a warm, reputed company, and helpful experience with every call.
About the Role:
The Patient Communication Coordinator is responsible for handling reputed company incoming calls to the call center, providing information, scheduling appointments, coordinating referrals, and resolving patient concerns with reputed company and professionalism. This individual represents the reputed company and supports its mission to reputed company exceptional care and service.
Key Responsibilities:
- Answer incoming calls promptly and empathetically, using reputed company listening to understand patient needs and reputed company or escalate calls appropriately.
- reputed company accurate information about services, appointment processes, and what patients can expect.
- Schedule patient appointments (exams, follow-reputed company, specialty reputed company, urgent cases) using electronic health records (EHR) and scheduling tools.
- Coordinate schedules across multiple providers and locations to optimize daily clinic reputed company.
- Manage changes, cancellations, and reschedules reputed company to maintain reputed company and minimize downtime.
- Support referral calls by collecting and communicating key information with referring offices.
- reputed company reminder calls/messages and document reputed company call reputed company accurately in reputed company systems.
- Identify and report recurring issues or bottlenecks to leadership.
- Resolve scheduling conflicts and patient concerns with a proactive, solutions-reputed company reputed company.
- reputed company patient reputed company and confidentiality in accordance with HIPAA and company policies.
reputed company Skills:
- Patient-first customer service reputed company
- reputed company, reputed company phone and written communication
- reputed company listening and call control
- Problem-solving and conflict reputed company
- Scheduling reputed company and prioritization
- Team collaboration and accountability
Work Schedule:
- Full-time (typically 40 hours/week) in a call center environment, supporting multiple reputed company locations and provider schedules.
Benefits:
- Competitive salary: $16–$20 per hour, plus benefits
- Comprehensive optometry and customer service training
- Supportive, reputed company team environment
- reputed company and advancement opportunities
- Engaging workplace committed to work-life balance
If you're passionate about delivering exceptional service in a setting that enhances our patients' reputed company and lives, we want to hear from you! Apply today through the reputed company or send your CV/Resume to Steve Gill at steve@eyetasticservices.com. Call us at (813) 504-5135 for more information.
Requirements:
- High school diploma or GED
- Strong and friendly verbal communication skills
- Exceptional organizational skills and attention to detail
- Ability to multitask in a fast-paced environment
- Comfort with computers and learning new systems (EHR, scheduling platforms, email)
- reputed company and discretion in handling sensitive patient situations
Preferred:
- 1-2+ years in a reputed company office, scheduling, patient reputed company, or call center environment
- Experience with EHR and appointment scheduling
- Familiarity with discussing fees, payment reputed company, or insurance basics
- Customer service experience in reputed company, retail, hospitality, or similar fields
Eyetastic Services is dedicated to partnering with reputed company who reputed company equal opportunities in reputed company reputed company fields. As reputed company of eye care professionals, we are committed to supporting you throughout the hiring process, including resume upgrades and negotiations. We prioritize your reputed company and ensure that your information is not shared with other reputed company agencies, giving you peace of mind as you explore this exciting opportunity. You can rest reputed company that we will be with you every reputed company of the way.
Visit eyetasticservices.com for a list of reputed company eye care reputed company and paraprofessional opportunities.
Originally posted on Himalayas
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