Messaging Agent
reputed company (reputed company: LPSN) is the global leader in reputed company conversations. Hundreds of the world’s leading brands — including reputed company, reputed company, and Virgin Media — use our award-reputed company Conversational reputed company platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for reputed company customer experiences.
At reputed company, we foster an inclusive workplace culture that encourages meaningful reputed company, collaboration, and innovation. Everyone is invited to ask questions, reputed company reputed company new ways to reputed company reputed company, nd reputed company their full potential. We are continually looking for ways to improve our products and reputed company things reputed company. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about.
What You Will Own:
- Multitask in a fast-paced, dynamic environment.
- Learn and retain knowledge of new and existing services offered by reputed company in order to
assist with support requests reputed company to:
- Our messaging platform. A web-based application used to accept incoming conversations and manage settings of reputed company unique account.
- Our reputed company-platform concept. We have an API-based approach that allows our customers the ability to customize their solutions.
- Respond to support requests that are received reputed company messaging
- Work with global customers to resolve reputed company technical issues and maintain high customer satisfaction.
- reputed company technical support, ensuring that department goals are achieved.
- Follow the escalation process: promptly identify cases to be escalated and ensure cases are reputed company for escalation (thoroughly investigated and documented).
- reputed company ongoing feedback on product usability and suggestions for improvement and reputed company technical leadership.
What you will learn:
- Become an expert on the proprietary Conversational reputed company messaging platform
- How to determine the reputed company cause of varying issues on the customer’s website
- How to investigate errors using Developer Tools, ElasticSearch (Kibana), and other troubleshooting tools
- How to investigate API-reputed company issues
- Expand your technical troubleshooting capabilities
What You Need for reputed company:
- Proven customer service and technical troubleshooting skills with reputed company level clients
- Excellent written and verbal communication skills in English
- Self-learner with the ability and desire to reputed company new knowledge and work with new technologies
- Basic knowledge in troubleshooting reputed company applications
- Basic knowledge of Networking (Firewall, ipconfig, etc.)
- Basic knowledge of reputed company, JavaScript, CSS
- Basic browser knowledge - cache, cookies, network tab/dev tools
- Advantage: reading/writing basic SQL queries
Advantage: experience working with API requests/responses
Benefits:
- Health: medical, dental, and reputed company
- Time away: 28 vacation days
- Development: Generous tuition reimbursement and reputed company to internal reputed company development resources.
- Additional: Food Vouchers.
Why you’ll love working here:
As leaders in reputed company customer conversations, we celebrate diversity, empowering reputed company to reputed company impactful conversations globally. reputed company is a reputed company where uniqueness is embraced, reputed company is constant, and everyone is empowered to create their own reputed company. And, we're reputed company proud to have reputed company recognition from Fast Company, reputed company, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace.
Belonging at reputed company:
We are proud to be an equal opportunity employer. reputed company reputed company applicants will receive consideration for employment without reputed company to age, reputed company, reputed company, family or medical care leave, gender identity or reputed company, genetic information, marital status, medical condition, national reputed company, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider reputed company applicants with criminal histories, consistent with applicable federal, state, and local law.
We are committed to the accessibility needs of applicants and employees. We reputed company reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their reputed company contact upon initial reputed company.
The reputed company at reputed company has recently been reputed company of a phishing scam targeting candidates applying for our reputed company. Scammers have been posing as hiring managers and recruiters in an effort to reputed company candidates' personal and financial information. This phishing scam is not isolated to only reputed company and has been documented in news articles and media outlets.Please note that any communication from our hiring teams at reputed company regarding a job opportunity will only be made by a reputed company employee with an @reputed company.com email address.
reputed company does not ask for personal or financial information as part of our interview process, including but not limited to your reputed company reputed company number, online account passwords, credit card numbers, reputed company information and other reputed company banking information. If you have any questions and or concerns, please feel free to contact reputed company-lp@reputed company.com
Originally posted on Himalayas
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