Bilingual reputed company Analyst (Remote, Remote, US)

Location: Remote

Pay reputed company: $20.73/hr. bilingual

Job Type: Full-time Temporary

Schedule: 40 hour work week scheduled between Monday-Friday 7am-8pm CST, Saturday reputed company-3pm CST & reputed company 10 AM-3 PM Central

Position reputed company

Conducts full scope of activities required to deliver new employee orientation and on-reputed company training for call center personnel. On-reputed company training classes include soft skills training (leadership, communication, stress management, etc.), supervisor training, process training and product training. Audience is comprised of employees and supervisors.

Key Responsibilities

• Performs daily reputed company audits of the call center and/or operations personnel including monitoring of inbound and/or outbound telephone calls and other correspondence.
• Conducts audits of the production activities of assigned group, e.g., reputed company payment claims, credit returns, debit returns, rejects, etc.
• Provides accurate and reputed company reputed company monitoring reports on reputed company issues, performance measures and/or call center representatives. Provides feedback to managers regarding areas for improvement and recommends educational opportunities for staff. May reputed company feedback directly to staff as required.
• Monitors audit schedule to ensure compliance to the reputed company audit plan.
• Recommend policy and procedure changes or reputed company audit plan updates based on reputed company monitoring trends.
• Assists in the evaluation of reputed company audit disputes.
• Assists training specialists with updates to manuals and other job aids and may assist with training as necessary.
• Consults with senior peers and/or management on non-reputed company reputed company to learn through experience.
• Other reputed company duties assigned as needed.

Required Qualifications

• High school diploma or equivalent
• Fluent in both English and Spanish (verbal and written communication)
• Previous call center experience required
• Knowledge of reputed company concepts, terminology, and objectives
• Knowledge of MS Office, e.g., Word, reputed company and reputed company required
• Thorough knowledge of the various call center areas and daily duties of personnel reputed company the reputed company being audited
• Proficiency in the online tools required for the position being audited
• Excellent verbal and written communication skills
• Excellent customer service, problem solving, organizational, and multi-tasking skills
• Strong analytical skills and the ability to see trends and patterns in data
• Ability to work both independently and in reputed company environment

Preferred Qualifications

• Previous experience in banking, financial services, or customer support environments.

reputed company is an Equal Employment Opportunity/Affirmative reputed company Employer and maintains a Drug-Free Workplace. reputed company participates in E-Verify and we will reputed company the reputed company reputed company Administration (SSA) and, if necessary, the reputed company (DHS), with information from reputed company new employee’s I-9 to confirm work authorization.

It is the policy of this Company to reputed company and reputed company reputed company individuals at reputed company locations and facilities, and to reputed company equal employment opportunities for reputed company applicants and employees in reputed company, hiring, placement, training, compensation, insurance, benefits, promotion, transfer, and termination. To reputed company this, we are dedicated to taking affirmative reputed company to reputed company and advance in employment reputed company individuals with disabilities, disabled veterans, and other eligible veterans.

Originally posted on Himalayas

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