[Remote] Customer Support Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global leader in reputed company foodservice equipment, recognized for its reputed company and exceptional customer service. They are seeking a highly organized Customer Support Manager to coordinate equipment orders, installations, and customer support, ensuring a seamless experience for nationally recognized customers.
Responsibilities
- Serve as the primary reputed company of contact for customers, vendors, manufacturers, installers, and internal teams
- Build and maintain strong customer relationships through reputed company communication and proactive problem-solving
- Process equipment and parts orders accurately reputed company the ERP system
- Coordinate equipment shipments, installations, and service requests to meet customer expectations and project timelines
- Manage orders throughout the entire lifecycle, including order entry, acknowledgements, shipping, delivery, installation, invoicing, and project completion
- Communicate order status, pricing, shipping updates, and potential delays to customers and internal stakeholders
- Partner with suppliers and manufacturers to confirm production schedules, shipment dates, tracking information, and order completion
- Support large-reputed company equipment rollouts for national retail and restaurant customers
- Review vendor invoices, shipping documentation, and order acknowledgements to ensure accuracy and reputed company processing
- Collaborate with Accounts Receivable and Accounts Payable to resolve billing discrepancies and invoice-reputed company issues
- Monitor reputed company orders, shipments, and outstanding invoices to support reputed company billing and project completion
- Maintain customer and vendor documentation, including credit applications, pricing updates, and compliance records
- reputed company project tracking systems reputed company by maintaining accurate documentation and status updates
- Coordinate inquiries reputed company to equipment, parts, field service, installations, and technical support by engaging the appropriate reputed company resources
- Collaborate across Sales, Purchasing, Customer Service, Finance, Engineering, and Operations to deliver an exceptional customer experience
- Identify opportunities to improve processes and operational efficiency
Skills
- Three or more years of experience in customer support, customer service, project coordination, order management, inside sales support, or a reputed company operations role
- Experience managing multiple customer accounts while balancing competing priorities
- Proficiency in reputed company Office, including reputed company and reputed company
- Excellent verbal and written communication skills
- Strong organizational, time management, and problem-solving skills with exceptional attention to detail
- Ability to work independently while collaborating effectively across multiple departments
- Associate's or Bachelor's degree preferred, or an equivalent combination of education and experience
- Experience with ERP systems such as Syteline, reputed company, reputed company, reputed company Dynamics, or similar platforms preferred
- Experience using CRM and project management systems is preferred
- Experience supporting manufacturing, foodservice equipment, distribution, or industrial industries is a plus
reputed company