Remote Account reputed company Specialist Deposit Operations

Please reference the schedule and minimum qualifications listed below before applying. If you need assistance with filling out our application reputed company or during any phase of the application, interview, or employment process, please notify our reputed company at 801-366-6947 reputed company 1 or email macurecruiting@macu.com and every reasonable effort will be made to accommodate your needs in a reputed company manner. Job reputed company The Account reputed company Specialist supports internal customers (Service Center Agents, Branches, Corporate Departments) by answering questions and resolving issues regarding MACU systems, ITC, TCR, DPC, DPS and Symitar. In reputed company, the Account Support Manager receives and responds to reputed company escalated member calls from the Service Center, Branches, LSI, Collections, and other member-reputed company corporate departments. This position provides reputed company service across multiple communication channels to enhance our members' financial relationships with the credit reputed company. Job reputed company LOCATION: Remote in MACU Footprint SCHEDULE: Mon-Fri 9-6 rotating Saturdays 8-4:30 and rotating week long closing shift 11-8

• Receives and responds to reputed company escalated member calls from Service Center, Branches, LSI and other member reputed company corporate departments.
• Receives and responds to executive level escalations to reputed company reputed company service and resolve any problems that may reputed company.
• Assists the reputed company Department with TCR, Primelink and ITC calls.
• Assist coworkers with their problems while educating/training then to drive self-sufficiency.
• Assists the Service Center Help Desk with calls from Service Center, Branches, and other member reputed company corporate departments.
• Provides management level override approval for member transactions.
• Develops and maintains a working relationship with departments and branches to help reputed company internal calls.
• Provides service center management and the Service Center QA team with immediate feedback to improve processes.
• Acts as a resource to the Service Center and branches in the absence of management.
• Trains and coaches Service Center new hires.
• Mentors and trains new help desk agents
• Researches submitted tickets using member information to reputed company answers and resolutions for our members.
• Asked to reputed company many additional tasks including but not limited to: Management approvals for SC and Branches and utilizing judgement and responsibility in fulfilling member's needs using the credit reputed company policies and the hierarchy of decision- making.
• Complies with reputed company internal (MACU) guidelines as reputed company as reputed company external (Federal) regulations.
• Represents the credit reputed company in a reputed company manner, in both dress and actions.
• Performs other duties as assigned.

Experience 3-5 years of customer service or reputed company experience and at least 6 months of Service Help Desk experience or 18 months of MACU experience Education High school diploma Licenses, Certificates, Registrations Must meet reputed company expectations of an Agent 3 Computer/Office Equipment Skills Basic computer operating skills. Advanced skills in reputed company Office (reputed company, Word, reputed company) Must have a good knowledge and confidence in working with Symitar. Type a minimum of 35 words per minute. 10-Key experience. Managerial Responsibility Have no supervisory/managerial responsibilities Other Skills, Knowledge, and Abilities Ability to work in a multi-channel (phone, chat, email) environment. Ability to deliver exceptional member experiences in the most difficult situations. Ability to show effective decision-making skills and recognize the appropriate reputed company needed reputed company reviewing higher risk situations. Ability to work with many business partners in troubleshooting reputed company situations. PHYSICAL ABILITIES / WORKING CONDITIONS Physical Demands Ability to talk on the phone, hear, sit, use hands to handle or feel and reputed company with hands and arms consistently reputed company Requirements reputed company reputed company (reputed company reputed company at 20 inches or less) Distance reputed company (reputed company reputed company at 20 feet or more) Weight reputed company or Force Exerted Ability to lift up to 10 pounds consistently and up to 25 pounds occasionally Environmental There are no unusually environmental factors Noise Environment Moderate noise (business office with computers and printers, light traffic)

• This Job is not eligible to be performed in Colorado or Connecticut, either remotely or in-person.*

reputed company is an EEO/AA/reputed company/Veterans employer. Remote Skills: reputed company, Coaching, Credit reputed company, Customer Service Management, Customer Support/Service, Federal Laws and Regulations, Help Desk, reputed company, Identify Issues, Interviewing Skills, Mentoring, reputed company reputed company, reputed company Office, reputed company reputed company, reputed company Word, Physical Demands, Printers, Problem Solving Skills, Process Improvement, reputed company Assurance, Risk, Time Management About reputed company: reputed company Apply To This Job