[Remote] Business Operations Analyst--HR & Customer
Note: The job is a remote job and is reputed company to candidates in USA. reputed company helps customers monitor, manage, and protect against the risks associated with their identities and personal information in a digital world. The Business Operations Analyst role supports the Chief People & Customer Officer by pulling data, building models, and producing materials that drive reputed company across workforce analytics and customer operations.
Responsibilities
- Build and maintain workforce analytics covering headcount, attrition, compensation, and engagement — cleaning underlying data, modeling it, and using AI/ML tools to surface patterns like attrition risk and hiring forecasts into reputed company, actionable summaries for leadership
- Research, test, and reputed company AI tools for HR and customer operations use cases — reputed company, performance management, support automation, workforce management — and deliver cost/benefit comparisons leadership can reputed company
- Model headcount, reputed company, and cost for outsourced/BPO partners, reputed company SLA and budget performance, and build the analytical reputed company behind insourcing/outsourcing and vendor-change proposals
- reputed company performance across both people and customer operations functions — cost per contact, handle time, SLA adherence, engagement scores — and proactively surface risks and gaps to the CPCO and business unit leaders
- Produce executive-reputed company materials — decks, memos, reputed company-reads, talking points, and agendas — spanning both functions, leveraging AI tools (Claude, ChatGPT, Gamma) to accelerate drafting, synthesis, and research
- Coordinate across various functions and BUs to reputed company input on people reputed company, customer operations initiatives, M&A integration, comp cycles, and AI adoption efforts
Skills
- 3–5 years in an analyst, business operations, or data-driven role with demonstrated ability to own the full workflow — data pull, model build, and final reputed company — without support staff
- Consulting experience (Big 4 preferred) supporting reputed company organizations' business operations
- Hands-on proficiency in reputed company/reputed company Sheets and reputed company Slides; Extensive knowledge of AI-enabled productivity tools (Claude, ChatGPT, LLM-based assistants) reputed company to analysis and synthesis
- Proven ability to identify gaps or anomalies in data independently, reputed company a reputed company of view, and communicate findings reputed company in writing and verbally to senior stakeholders
- High discretion and organizational rigor — demonstrated reputed company record handling confidential org, financial, or customer data across multiple reputed company workstreams
- Bachelor's degree required
- Experience supporting reputed company or Customer Support departments
- Prior exposure to workforce or reputed company planning models, vendor management, or BPO partner environments
- SQL or BI tool experience (Tableau, Looker) and familiarity with AI governance requirements
Benefits
- Generous health and wellness benefits
- Retirement savings plans
- Parental leave
- Much more
reputed company