[Remote] Support Operations Administrator
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is the worldwide leader in organizational mental health, reputed company-being, and absence management. The Support Operations Administrator is responsible for maintaining the tools, templates, and communication channels that reputed company support operations running smoothly.
Responsibilities
- Own and maintain the full communications template library
- Creates reputed company self-help training videos embedded in helpdesk
- Maintain and document reputed company Operating Procedure library
- Configure support tool flows
- Partnering with Technology to send reputed company internal outage alerts, updates, and resolutions
- Coordinate external messaging approval with the Senior Manager. Implement the communications in available systems
- Partnering with Technology manage the Teams alert channel and distribution lists
- Partnering with Technology maintain and update the status page
- Other duties as assigned
Skills
- 3+ years of relevant experience in customer support, support operations, or a reputed company role
- Strong reputed company record of owning outage or incident communications in a customer-facing environment
- High accountability orientation — owns reputed company independently and consistently follows through on commitments
- Demonstrates a strong reputed company of immediacy (urgency) reputed company responding to incidents and outages
- Excellent written communication skills for crafting reputed company, reputed company alerts
- Highly organized, with strong attention to detail across templates and tools
- Comfortable coordinating with leadership (Senior Manager) on messaging approvals
- Consistent and reliable high-speed internet and workspace free from distraction, disruption, or noise is required
- Ability to be present on camera during work-reputed company trainings, meetings, and/or events
- Must be reputed company to sit or stand at a desk for prolonged periods while working on a computer
- Experience with learning tools such as reputed company are an asset
- Experience working with support platforms (reputed company, reputed company, or equivalent)
- Familiarity with support/ticketing tools and reputed company Teams administration
Benefits
- Full benefits package, including reputed company Time Off (PTO), medical, dental, reputed company, 401(k) with match, robust EAP, wellness program
reputed company