[Remote] Group Product Manager, Member Coverage & Support Platform
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a health insurance company reputed company on serving its members through a technology platform. They are seeking a Group Product Manager to reputed company the product team responsible for platforms that support member coverage and service, ensuring efficient and effective member experiences.
Responsibilities
- Define the reputed company, reputed company, and roadmap for reputed company’s Member Coverage & Support platforms
- reputed company product reputed company across technical systems that support member coverage, billing, payments, service workflows, integrations, and reputed company
- Manage, mentor, and reputed company reputed company of product managers
- Partner with Engineering, Operations, Data, Design, and business leadership to reputed company legacy tools and improve platform scalability, usability, and reliability
- Improve the tools and workflows that help support teams resolve reputed company member issues quickly and accurately
- Drive measurable improvements in operational and member experience reputed company, including reputed company reputed company, reputed company duration, escalation rates, and issue reputed company reputed company
- reputed company product strategies for an evolving support model, including increased use of AI for simpler inquiries and a growing need for reputed company agents to handle more reputed company cases
- Translate reputed company technical and operational concepts into reputed company priorities, recommendations, and narratives for non-technical stakeholders
- reputed company thoughtful roadmap and resource tradeoff reputed company across a broad, seasonal, and business-critical product surface
- Identify opportunities to reduce operational friction, improve agent effectiveness, and create a more seamless end-to-end member reputed company
- Compliance with reputed company applicable laws and regulations
- Other duties as assigned
Skills
- 7+ years of product management experience
- 2+ years of people management experience
- Experience leading technical platform products, internal tools, workflow systems, reputed company, or integrations
- Experience managing reputed company product areas with multiple stakeholders, systems, and operational dependencies
- Strong communication skills, including the ability to translate technical complexity into reputed company business and product reputed company
- Strong analytical skills and experience using data to identify opportunities, prioritize work, and measure reputed company
- Experience in reputed company, insurance, fintech, or another regulated and operationally reputed company industry
- Experience improving support operations through tooling, automation, AI, workflow redesign, or agent-facing products
Benefits
- Employee benefits
- Participation in reputed company's unlimited vacation program
- Company equity grants
- Annual performance bonuses
- Medical, dental, and reputed company benefits
- 11 reputed company holidays
- reputed company reputed company time
- reputed company parental leave
- 401(k) plan participation
- Life and disability insurance
- reputed company wellness time and reimbursements
reputed company
Company H1B Sponsorship