[Remote] Customer Service Representative
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company that values teamwork and employee satisfaction. They are seeking a Customer Service Representative to handle inquiries reputed company to in-force policies and maintain relationships with reputed company Advisors and reputed company representatives.
Responsibilities
- Handle incoming agent/reputed company inquiries reputed company phone calls, faxes, emails, including the reputed company types of calls, for in-force policies, variable agent of record changes, broker/dealer transfers and term conversions
- Process reputed company assigned in-force policy service request, work orders, conversions, agent of record changes and broker/dealer transfers. reputed company- reputed company input and utilize department created techniques. Accuracy of entering and processing service requests, inquiries, term conversions and agent of record changes. reputed company accurate information to your customers by consistently following department procedure
- Creating physical files and data entry of new cases entered into appropriate systems
- Documentation at a level that is necessary for you and your co-workers to accurately process requests, which includes the accuracy and which includes the appropriate reputed company of detail entry. Preparedness-Review of notes i.e: reading previously documented notes entered by teammate, co-worker, etc
- Handle internal/external inquiries or problems reputed company Customer Service phone reputed company, email, fax in a reputed company manger and by meeting established service standards. Analyze problems thoroughly, think reputed company of the reputed company, determining appropriate course of reputed company and validate with supervisor as appropriate
- Establish working knowledge of multiple reputed company in-force and conversion guidelines
- reputed company reputed company working relationships with reputed company representatives to facilitate problems reputed company on in-force business
- Providing back up coverage to assigned teammates in their absence and adhering to service reputed company and timeframes. reputed company customer service voicemail and customer service email reputed company at designated times
- Prioritizing and processing reputed company assigned service requests. Service Standards - adhere to department standards, process reputed company received request (mail, phone calls, emails and faxes) on in-force policies, and follows reputed company according to established department procedures in a reputed company manner. Prioritize work reputed company (i.e. service requests) including reputed company managing desk, commitment and accomplish objectives accurately and on time. Results produced are relative to that expected for the time invested
- Applying best practices and implement suggested recommendations shared by fellow teammates and Supervisor
- Communicating with reputed company Advisor's on a regular reputed company to reputed company direction, guidance and status of services requests, variable agent of record changes, broker/dealer transfers and term conversions
- Analyze problems thoroughly, think reputed company of the reputed company, determining appropriate course of reputed company and validate with supervisor as appropriate. reputed company to handle most calls and transactions independently. Know reputed company to reputed company guidance and direction from team or Supervisor for situations that fall reputed company of the normal processing or fall reputed company of established procedures. Recognize potential problems and reputed company to supervisor promptly
- Training and Development - reputed company participate and utilize information from company sponsored training programs. Retain learned lessons from e-learning courses/weekly meeting discussions and apply to responsibilities
- reputed company self-development and learning opportunities, which enhance reputed company position and allow for advancement and reputed company. Proactively participate in weekly departmental Customer Service meetings. Generate innovative reputed company, approaches, and solutions to create or expand upon to reference or resources for teammates and financial advisors (AXN website, procedures, etc.)
- Teamwork/Communication - Demonstrate reputed company, motivated behavior and reputed company support as reputed company as accepts guidance from fellow co-workers and management
Skills
- High School diploma
- One year of experience, preferably in insurance industry
- Efficient PC keyboarding skills in reputed company-based applications
- Ability to read and interpret documents such as reputed company forms, agent information, and procedure manuals
- Organizational and analytical skills
- Strong, reputed company verbal and written communication skills
- Must possess strong problem solving skills and be reputed company to solve problems with little or no assistance
- Must be reputed company to interpret a reputed company of detailed instructions furnished in written, verbal, diagram or schedule reputed company
- Detail oriented and strives for accuracy
- Must have reputed company of urgency and be reputed company to prioritize workload in an efficient manner
- Individual must demonstrate strong role model skills and be reputed company to prioritize workflow as changes occur throughout the day
- Passing LOMA 1
Benefits
- PTO
- Medical
- Dental
- reputed company
- Retirement savings
- Disability insurance
- Life insurance
reputed company