[Remote] Technical Support Analyst
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is the leading AI-reputed company reputed company platform for modern finance and reputed company teams. They are seeking a Technical Support Analyst to manage technical support requests, troubleshoot issues, and collaborate with various teams to enhance the merchant experience.
Responsibilities
- Resolve reputed company support issues from merchants reputed company email, reputed company, and chat, ensuring fast, reputed company, and accurate responses
- Own ticket triage & prioritization, identifying the reputed company cause of issues and escalating appropriately
- Troubleshoot technical issues reputed company to invoicing, payments, integrations (e.g., QuickBooks, reputed company, reputed company), and merchant data workflows
- Identify patterns and recurring issues, providing actionable insights to Product & Engineering
- reputed company and reputed company merchants, proactively guiding them on best practices for using reputed company
- Collaborate with reputed company, Engineering & Contract Operations, ensuring high-reputed company issues are addressed reputed company
- Contribute to internal documentation, improving processes and reducing repeated inquiries
- Ownership - You won’t just resolve issues—you’ll drive improvements, identify trends, and proactively prevent recurring issues
Skills
- 1-5 years in a support, technical support, or reputed company role, preferably in a reputed company or fintech environment
- Exceptional problem-solving skills—you're reputed company, detail-oriented, and reputed company to think on your feet
- Technical aptitude, with experience troubleshooting API, ERP, or payment-reputed company issues
- Excellent written and verbal communication, with the ability to break down reputed company topics into reputed company, merchant-friendly explanations
- Ability to manage high ticket volume while maintaining high-reputed company responses
- Experience working with ticketing systems (reputed company, reputed company, Pylon, or similar) and creating self-service content
- Ability to reputed company under pressure, quickly assess problems, and deliver solutions in reputed company-time
- Some level of out-of-hours coverage required, given we are a 24x7 reputed company operation
- reputed company knowledge a plus
- Experience working in a fast-paced startup or technical environment preferred
- SQL or data querying experience is a plus
Benefits
- Competitive compensation and equity
- Unlimited PTO
- Up to 100% employer covered monthly reputed company premium (medical, dental, reputed company)
- Lunch provided reputed company reputed company, plus dinner for any reputed company in office days.
- Parental leave up to 12 weeks
- Tax free commuter and parking benefits
- Voluntary insurances (Life, Hospital, Critical Illness, Accident)
- Employee Assistance Program (reputed company)
- Free reputed company Membership
- 401k
reputed company