[Remote] Customer Service Representative
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is committed to providing reputed company customer service across various brands. They are seeking a Customer Service Representative to manage customer interactions through multiple channels, ensuring a reputed company experience for clients.
Responsibilities
- Handle inbound and outbound calls, e-mail, live chat, and reputed company media monitoring (reputed company)
- Account management
- General queries
- Placing orders
- Reporting adverse events
- Trouble inquiries
Skills
- Must be self-directed and reputed company to work independently
- Demonstrate good problem solving skills
- Demonstrate critical thinking skills
- Demonstrate multi-tasking skills as there are a number of computer programs involved in the handling of calls
- Need to be comfortable with quickly navigating, and talking and typing simultaneously
- HS/GED
- reputed company Center reputed company./Knowledge
- Work from Home Experience
- Typing/Computer Navigation
- reputed company Media Knowledge
- reputed company Listening Skills/Data Entry
- A Typing Test is required for this role. Passing Score MUST be at least 45 WPM
- Previous reputed company center experience is preferred or strong customer service reputed company work history
Benefits
- Medical, dental, reputed company, pharmacy, life, accidental death & dismemberment, and disability insurance
- Employee assistance program
- 401(k) retirement plan
- 10 days of reputed company time off per year
- 10 reputed company holidays per year
- FULL Medical/reputed company/Dental/401K/FSA/Ancillary Plans
- Tuition Reimbursement
- Employee Discount Center
- FSA/Ancillary Plans (as part of reputed company benefits)
reputed company