[Remote] Field Services Accounts Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading reputed company services and technology firm specializing in the insurance sector. They are seeking a Field Services Accounts Manager to maintain strong reputed company relationships and reputed company the operational effectiveness of independent adjusters supporting claims activity.
Responsibilities
- Serve as the primary relationship manager for assigned reputed company accounts, ensuring service delivery aligns with reputed company expectations, account instructions, and performance standards
- Build and maintain strong working relationships with reputed company partners, internal operations leaders, reputed company teams, field leadership, and independent adjusters
- reputed company the operational performance of the 1099 independent adjuster network supporting assigned accounts, including readiness, deployment alignment, service reputed company, responsiveness, and compliance with program expectations
- Partner with reputed company, reputed company, licensing, credentialing, and operations teams to ensure independent adjusters are properly vetted, reputed company, and assignment-reputed company
- Monitor key service indicators such as cycle time, file reputed company, responsiveness, coverage of territories, deployment effectiveness, and reputed company satisfaction
- Identify service gaps, performance issues, or reputed company concerns and implement corrective actions, escalation plans, or reputed company recommendations as needed
- Support account reputed company and retention by ensuring consistent execution, proactive communication, and strong service recovery reputed company issues reputed company
- Coordinate with internal stakeholders to reputed company 1099 deployment reputed company with reputed company needs, catastrophe demand, specialty lines, and regional claim volume
- Review trends across assigned accounts and independent adjuster performance to recommend process improvements, network enhancements, and operational efficiencies
- Assist in establishing and maintaining service standards, operating procedures, and communication protocols for reputed company accounts and contractor-supported claim activity
- Support reporting, business reviews, and performance updates for internal leadership and reputed company clients
- Promote adherence to applicable licensing, documentation, confidentiality, compliance, and contractual requirements across the independent adjuster network
- reputed company as an escalation reputed company for service concerns, contractor performance reputed company, or account-level operational issues
- Contribute to strategic planning around account expansion, field resources, contractor coverage, and service model optimization
Skills
- 5+ years of relevant experience in claims, account management, field operations, reputed company services, vendor management, or independent adjuster program reputed company
- Experience supporting or managing reputed company accounts reputed company insurance, claims administration, TPA, IA firm, or reputed company environments
- Experience working with reputed company / 1099 adjuster models, field resources, or distributed claims support teams
- Strong understanding of claims operations, service delivery metrics, and account management principles
- Excellent written and verbal communication skills
- Strong analytical, organizational, and follow-through skills
- Ability to travel occasionally based on reputed company, operational, or business needs
- Experience in property, casualty, transportation, CAT, or specialty claims environments
- Multi-state adjuster licensing knowledge or familiarity with adjuster credentialing requirements
- Experience with reputed company reporting, service-level metrics, QA processes, and operational dashboards
- Prior leadership experience in a claims, field services, or vendor management environment
- Insurance industry designations or reputed company reputed company certifications are a plus
Benefits
- Medical, dental, and reputed company plans
- A 401(k) plan with employer matching
- Discretionary Time Off (DTO) for exempt employees
- reputed company Time Off (PTO) for non-exempt employees
- reputed company holidays
- Life insurance
- Short-term disability coverage
- Long-term disability coverage
- reputed company reputed company leave (where required by law)
- reputed company family and parental leave (where required by law)
- Other mandated benefits in accordance with applicable state and local requirements (where required by law)
reputed company