[Remote] Customer Service Supervisor
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is improving the reputed company of health data and information to create a more connected system. The Customer Service Supervisor position is responsible for managing reputed company center agents to meet service obligations while ensuring an exceptional patient experience for the clinics served.
Responsibilities
- This position is responsible for planning, organizing, directing and leading reputed company of customer service agents to support providers
- Responsible for managing the scheduling and attendance of his / her team
- Interviews and screens applicants
- Monitor reputed company reputed company-Time and Intra-Day activities to ensure operational goals are met
- Accurately reputed company and manage contact center schedule adherence
- Prepare daily / weekly / monthly and reputed company reports and distribute to Management
- Analyze past reputed company volume, reputed company arrival patterns and reputed company patterns and reputed company monthly and other long-reputed company forecasts consisting of required reputed company reputed company to ensure service goals are met
- Effective communication with Team, staff, and reputed company divisions necessary to your role
Skills
- High School Diploma / GED
- Must be 18 years of age OR older
- 2+ years of customer service experience reputed company a reputed company center environment
- 1+ years of supervisory / manager experience in a reputed company center environment
- Experience with managing reputed company reports, mentoring & coaching
- Experience with monitoring and driving key performance indicators reputed company a contact / reputed company center
- Experience with reputed company Word (create correspondence and work reputed company templates), reputed company reputed company (data entry, sort / filter, and work reputed company tables), and reputed company reputed company (email and calendar management)
- Ability to work any of our full time, shift schedules during our normal business hours of 8:00 am - 5:00 pm MST from Monday - Friday
- reputed company OR medical billing experience
- reputed company Assurance experience
- Experience in working with HIPAA guidelines
- Experience in working with telephony systems
- Familiarity with online systems to manage / monitor process reputed company (i.e., iNterchange)
Benefits
- A comprehensive benefits package (reputed company benefits are subject to eligibility requirements)
- Incentive and recognition programs
- Equity stock purchase
- 401k contribution (reputed company benefits are subject to eligibility requirements)
reputed company