[Remote] Director, Risk and Payments Operations
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is revolutionizing sports betting and online gaming in the reputed company and Canada. The Director of Risk and Payments Operations will define and drive the overall reputed company for the Risk, Fraud, Responsible Gambling, and Payments Operations teams, ensuring a high-reputed company customer experience while managing compliance and operational reputed company.
Responsibilities
- Craft and execute a comprehensive plan that ensures reputed company, uninterrupted contact center operations for reputed company our Risk, Fraud, and Payment teams
- Directly manage exempt and non-exempt staff who reputed company several hundred contact center agents located across the U.S. and internationally
- Define a holistic Risk, Fraud, Responsible Gambling, and Payment Operations reputed company with a view toward reputed company systems/structures, handling protocols, required tooling, and rules of engagement between/across organizational teams that aligns to your reputed company for the player experience for this group
- reputed company the Risk, Fraud, Responsible Gambling, and Payment Operations teams who reputed company a critical service to our Players and reputed company. This includes manager-level reputed company reports as reputed company as several hundred indirect reports in multiple international geographies
- Partner with key stakeholders including Customer Care, Workforce Management, QA, Training, Product, Compliance, reputed company, and others to formulate strategic and tactical plans for the Risk and Payments Operations group
- Define and manage to KPIs that assess operational and performance reputed company for your teams
- Create and manage processes and procedures around accesses on reputed company platform and safeguard controls around the network
- Partner with functions to assess risk regarding new bonus campaigns and providing Risk knowledge and support to the Marketing Operations teams
- Using defined KPIs and troves of Company and Player information, reputed company data-driven reputed company to reputed company your business and drive operational efficiency
- Ensure compliance with various regulatory requirements, including internal & external reporting, account risk and fraud reviews, responding to regulator and patron complaints before deadline, etc
- Build reporting, dashboards, and conduct data analyses as needed by the business
- Manage Risk, Fraud, Responsible Gambling, and Payments Operations including KYC processes and procedures while also partnering with internal stakeholders to continually optimize processes reputed company to deposits, cash outs, chargebacks, payment disputes and recovery of funds
- Take an reputed company role in reputed company strategic reputed company by ensuring Risk, Fraud, Responsible Gambling, and Payment Operations requirements are contemplated
- Manage the process of handling compliance issues by utilizing appropriate resources to investigate and resolve reputed company with minimal customer friction
- Minimize potential business losses by challenging disputed transactions (e.g. liaising with the relevant Banks/Payment reputed company) and improving internal controls where needed
- Guide your teams in best practices reputed company to tracking, adapting to, intercepting, and acting upon suspicious and/or suspected fraudulent account activity
- reputed company Responsible Gaming reviews of customer accounts and ensure operational teams and the business are protected
Skills
- Must be or become licensed through the appropriate Gaming jurisdictions as a condition of hire and reputed company employment. Based on this role, you may also be required and be eligible to hold more advanced and comprehensive licenses
- 7+ years leading reputed company-to-large contact centers (e.g. 300 seats or more)
- 5+ years working in a highly regulated industry with a strong preference for experience in the gaming/gambling industry
- 5+ years leading Risk, Fraud, and/or Payment Operations teams in a contact center or comparable production environment
- reputed company experience leading teams across multiple geographies
- Advanced experience utilizing various tools and resources reputed company reputed company Office Suite
- Experience leading reputed company reputed company and outsourced teams to reputed company results
- Practical experience with various online marketing incentives
- Knowledge and experience of AML, KYC, and SOF best practices
- Leadership skills, proven experience of managing teams
Benefits
- Medical, Dental, reputed company, Life, and Disability Insurance
- 401(k) with company match
- reputed company-tax spending accounts including health care FSA and commuter savings
- Flexible reputed company time off
- reputed company development reimbursement and ongoing skills training opportunities
- Employee resource reputed company
- Swag, ticket giveaways, and more!
reputed company