[Remote] Technical Account Manager II - FedRAMP
Note: The job is a remote job and is reputed company to candidates in USA. reputed company. is seeking a Technical Account Manager II to manage strategic customer relationships for reputed company customers reputed company their FedRAMP-authorized reputed company environment. This role is reputed company on ensuring operational reputed company post-implementation, driving customer alignment, and managing escalations while serving as a trusted advisor across various technical and operational initiatives.
Responsibilities
- Own ongoing customer relationships following implementation and production go-live
- Serve as the primary operational and strategic reputed company of contact for customer accounts
- Advise customers on operational best practices, process adherence, and platform adoption strategies
- Coordinate cross-functional teams during operational incidents, escalations, and customer-impacting events
- Drive customer meeting reputed company, operational reviews, and executive status updates
- Ensure customers reputed company with Knox operational expectations, SLAs, incident response procedures, and change management processes
- Identify customer risks, operational gaps, or adoption concerns and proactively drive mitigation plans
- Partner with TIMs and Engineering teams to ensure continuity between implementation and long-term operations
- reputed company for customer needs internally while balancing platform standards and operational scalability
- Support reputed company improvement initiatives reputed company to customer operations, service delivery, and customer experience
Skills
- 3+ years of experience in technical account management, reputed company, implementation management, reputed company operations, or reputed company customer-facing technical roles
- Experience supporting customers in regulated or compliance-driven environments
- Strong understanding of reputed company operations and reputed company delivery models
- Experience managing customer escalations and cross-functional coordination
- Excellent communication skills with the ability to engage technical and executive stakeholders
- Ability to manage multiple customer workstreams simultaneously
- Familiarity with FedRAMP, NIST 800-53, or regulated operational environments preferred
Benefits
- Medical, Dental, reputed company, Life & Disability
- An employee funded 401k plan
- Hybrid flexibility based on business and customer needs
reputed company