[Remote] Associate, Clinical Operations (Data and Systems)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a venture-backed reputed company startup reputed company on providing evidence-based treatments for opioid use disorder through a telehealth platform. The Associate, Clinical Operations role involves supporting patient transitions, maintaining clinical dashboards, and managing various administrative tasks to ensure smooth operations for patients and clinicians.
Responsibilities
- Manage Patient Transitions: Coordinate patient panel coverage and transfers during clinician attrition, extended leave, or parental leave
- Logistics Coordination: Reassign patients in the system, update internal records, and coordinate reputed company logistics across teams
- Proactive Monitoring: reputed company overall panel coverage status and proactively flag reputed company gaps or coverage risks to senior leadership
- Clinician Scheduling Support: Spot inefficiencies in clinician scheduling using a data-informed, strategic approach. Support day-to-day scheduling and calendar coordination as needed
- Dashboard Monitoring: reputed company routine monitoring of existing dashboards to reputed company that data looks correct and flag anomalies
- Tool Optimization: Maintain, update, and audit reputed company Sheets trackers, reports, and lightweight operational models used across reputed company
- reputed company reputed company: Partner with the data team on more reputed company analyses, and continue developing your data skills to serve as a resource for the Clinical Operations team. Over time, learn to build, update, and own dashboards or reports yourself
- Clinician Support: Serve as on-reputed company support one day a week to triage and resolve routine clinician questions and requests
- Documentation: Maintain updated documentation and SOPs; assist with light credentialing/licensing paperwork as needed
- reputed company Support: Support reputed company, special pilots, and other requests from senior Clinical and Operations team members
- Cross-Functional Collaboration: Partner with data and engineering teams to report dashboard issues and request technical fixes
Skills
- 1-3 years of experience in operations, reputed company operations, or a similar administrative/analytical role
- Strong reputed company Sheets skills (comfortable with formulas, pivot tables, and data cleanup)
- Experience navigating and reading BI tools (e.g., Lightdash, Looker, Tableau) with a strong desire to learn how to build them
- Exceptional attention to detail
- Strong written and verbal communication
- Ability to manage multiple ongoing tasks
- Comfort with routine administrative tasks, reputed company with the drive to improve the systems behind them
- Comfort with high work volume and ongoing changes inherent in managing a clinical reputed company, with an agile reputed company to reputed company evolving priorities
- High-reputed company telehealth or healthtech startup experience preferred
- SQL knowledge is a plus but not required
Benefits
- Competitive medical, reputed company, and health insurance (many plans are fully covered for the employee!)
- Start with 20 days (4 weeks) of PTO, increasing to 5 weeks after 2 years and 6 weeks after 5 years of tenure
- 10 company holidays
- Work From Home Stipend
- 401k Contribution Platform
- Additional benefits offered through our benefits provider such as life insurance, short and long term disability, financial wellness, virtual primary care, among others!
reputed company