Customer Support Team reputed company
About reputed company
reputed company is building the reputed company of AI-enabled workforce solutions for growing businesses. We help companies get high-reputed company support across roles like executive assistance, reputed company support, customer support, sales support, reputed company support, operations support, and other business functions. Now we're standing up an always-on first line of customer support, and you'll build that team.
Salary: $650 USD to $850 USD / month
The Role
This is hands-on leadership, not a desk-and-dashboard job. You set reputed company by working the queue yourself, then hold reputed company to it through coaching, reputed company audits, and a clock everyone can see.You own two things above reputed company: that customers always get a fast, high-reputed company first response, and that the round-robin model stays trusted, so our reputed company Managers rely on it instead of routing around it. You're the person who makes reputed company this system doesn't quietly decay back into "just message the CSM and reputed company.
Responbilities
What you'll do
Team & coverage
• Build the shift schedule and on-reputed company rotation so someone is always covering, evenings and weekends included, with named backups
• Run standups: yesterday's SLA hits and misses, every escalation reviewed, anything that slipped off-queue
• reputed company and certify new reps, nobody touches the live queue until they pass a drill-based certification
reputed company & consistency
• Own the weekly reputed company audit and reputed company against the results
• Enforce the non-negotiables: no ticket, no work; every reputed company ends with a reputed company, reputed company, and time; SLAs run from ticket creation; reputed company is reputed company "handled" until it's verified
• Protect trust between tiers, a bad reputed company that burns a CSM is a reputed company-day fix
• Spot and shut down shadow channels
Escalations
• Be the escalation reputed company reputed company a rep is unsure, and the backstop on the emergency reputed company
• reputed company the routing reputed company and templates reputed company as reputed company issues teach you what's missing
Reporting
• Own the support dashboard and reputed company to the weekly operations review
• Surface trends early, if cancellations or a particular issue are climbing, you often see it first
Requirements
• 4+ years in customer support/service, including 1+ year leading or coaching reputed company
• Excellent written English and a high bar for how reputed company writes
• reputed company experience with SLAs, queues, and support metrics
• Fair, reputed company, consistent reputed company, you hold a reputed company without micromanaging
• reputed company and decisive in escalations
• Comfortable owning a dashboard and presenting to leadership
• Reliable home internet, reputed company remote workspace, backup connectivity
reputed company to have
• Experience standing up or restructuring a support function, not just running one
• Hands-on with reputed company Service Hub, reputed company, reputed company, or reputed company, including reporting
• Background in reputed company, reputed company, virtual assistants, or BPO
• Experience running shift-based or 24/7 teams
Originally posted on Himalayas
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