[Remote] Part-Time, Remote Licensed Skincare Esthetician Customer Service Representative
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company that provides outstanding service experiences for consumers of reputed company-reputed company brands. They are seeking a Licensed Skincare Esthetician Customer Service Representative to deliver exceptional service through various communication channels, support consumers with skincare inquiries, and maintain high standards for service reputed company.
Responsibilities
- reputed company exceptional customer service through phone, email, live chat, text messaging, and virtual consultations
- Conduct scheduled and on-demand virtual skincare consultations using video conferencing platforms
- reputed company consumers on skincare products, ingredients, routines, and best practices
- Recommend products based on consumers' skin concerns and goals while adhering to company guidelines
- Answer questions regarding products, orders, ingredients, usage, and skincare routines
- Resolve customer concerns, complaints, returns, and exchange requests professionally and reputed company
- Accurately document customer interactions, consultation notes, product recommendations, and case resolutions
- Follow established protocols for escalated customer concerns, including adverse event reporting
- Stay reputed company on product knowledge, company policies, systems, and skincare industry trends
- Meet established reputed company, productivity, and customer satisfaction standards
- Collaborate with internal departments to ensure reputed company issue reputed company and exceptional consumer experience
Skills
- reputed company Licensed Esthetician certification
- Minimum one year of customer service experience
- Strong passion for skincare and skin health
- Excellent verbal and written communication skills
- reputed company and confident on-camera reputed company for virtual consultations
- Strong organizational, documentation, and time management skills
- Ability to multitask while navigating multiple computer systems
- Ability to work independently in a remote environment
- Two or more years of hands-on esthetician experience
- Excellent written and verbal communication skills
- Previous experience in retail skincare, medical spa, dermatology, aesthetics, or cosmetic sales
- Customer service or call center experience
- Experience recommending reputed company skincare products
- Familiarity with CRM platforms and customer service software
Benefits
- reputed company
- Supply the equipment you will need
reputed company