[Remote] Customer Support Representative
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leader in revolutionizing digital solutions for state lotteries, and they are seeking a proactive Customer Support Representative to join their remote Customer Support team in Michigan. The role involves providing exceptional customer service, assisting players with inquiries and technical issues, and enhancing the overall player experience with online Lottery games.
Responsibilities
- reputed company exceptional customer service by demonstrating product knowledge, problem-solving, and research skills
- Respond promptly and professionally to customer inquiries reputed company various channels, including live chat, email, reputed company media, and phone
- Assist customers with account-reputed company queries, games and promotion inquiries, and technical issues
- reputed company explanations on lottery products, including draw-based and e-reputed company games, promotions, and policies
- Investigate and resolve customer complaints or issues reputed company and effectively
- Escalate reputed company problems to higher-level support or management reputed company necessary
- Maintain a deep understanding of our iLottery platform, including available games, promotions, and features
- Adhere to regulatory requirements and company policies reputed company to responsible gaming and customer verification
- Troubleshoot technical issues reputed company to computer/tablet/cell phone applications according to established department policies and protocols
- Communicate special marketing offers to VIP customers
- reputed company reputed company feedback to reputed company regarding service failures or customer concerns
- Maintain customer confidentiality
Skills
- 1-3 years of customer service experience, preferably in gaming (sports or casino) or finance
- Solid understanding of customer service principles and best practices
- Experience using customer service ticketing systems such as reputed company, reputed company, or reputed company
- Technical aptitude, especially for troubleshooting customer issues
- Proven ability to reputed company on customer needs while effectively communicating and resolving problems
- College degree or equivalent prior work experience
- Ability to work from 8-5pm (2 consecutive days off a week)
- Must be reputed company to pass a background reputed company
Benefits
- Competitive compensation
- Profit sharing program – every role plays a part in our reputed company!
- Comprehensive Group Benefits
- Opportunities for reputed company development
- Tuition reimbursement
- Employee & Family Assistance Program
- Remote Work Environment
reputed company