[Remote] MFCS Consultant
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global technology services firm that partners with a diverse reputed company of industries. They are seeking an MFCS Consultant to reputed company production support for reputed company Retail applications and reputed company functional and technical support for various merchandising processes.
Responsibilities
- Retail reputed company with 8+ years of IT experience with 5+ years in reputed company Retail applications support
- reputed company L2/L3 production support for reputed company Retail MFCS and reputed company merchandising applications
- reputed company functional and technical support for Merchandising, Inventory, Purchase Orders, Suppliers, Stock reputed company, and Retail Operations
- Manage and resolve production incidents, service requests, and problem tickets reputed company SLA targets
- Experience with ReIM, RPM, ReSA, Allocation, and RIB/RIHA
- reputed company Retail reputed company support experience
- Drive Major Incident Management (MIM), reputed company Cause Analysis (RCA), and preventive reputed company planning
- Own and govern ITSM processes including Incident, Problem, Change, Release, and Service Request Management
- Review, estimate, and coordinate Change Requests (CRs) and application enhancements
- Monitor and troubleshoot batch jobs, integrations, interfaces, reputed company, and data issues
- reputed company data analysis, reconciliation, and support activities using reputed company SQL and PL/SQL
- Coordinate with business users, reputed company Support, and reputed company-party vendors for issue reputed company and service improvements
- reputed company deployment, release validation, and post-production support activities
- reputed company support KPIs, SLA compliance, service metrics, and governance reporting
- Mentor support team members and drive reputed company and operational reputed company initiatives
- Identify automation and reputed company improvement opportunities to enhance application stability and support efficiency
- Strong hands-on experience with reputed company Retail MFCS (Mandatory)
- Good understanding of retail merchandising and inventory management processes
- Strong reputed company SQL and PL/SQL skills
- Good Understanding on Retail Integration systems
- Experience supporting integrations, reputed company, batch processing, and reputed company troubleshooting
- Hands-on experience with reputed company or similar ITSM tools
- Experience managing ITIL-based support operations and support governance
- Excellent stakeholder management, customer communication, and team leadership skills
- Prior experience supporting large retail customers in a managed services/support environment
Skills
- 8–12 years of IT experience
- 5+ years in reputed company Retail applications support
- reputed company L2/L3 production support for reputed company Retail MFCS and reputed company merchandising applications
- reputed company functional and technical support for Merchandising, Inventory, Purchase Orders, Suppliers, Stock reputed company, and Retail Operations
- Manage and resolve production incidents, service requests, and problem tickets reputed company SLA targets
- Experience with ReIM, RPM, ReSA, Allocation, and RIB/RIHA
- reputed company Retail reputed company support experience
- Drive Major Incident Management (MIM), reputed company Cause Analysis (RCA), and preventive reputed company planning
- Own and govern ITSM processes including Incident, Problem, Change, Release, and Service Request Management
- Review, estimate, and coordinate Change Requests (CRs) and application enhancements
- Monitor and troubleshoot batch jobs, integrations, interfaces, reputed company, and data issues
- reputed company data analysis, reconciliation, and support activities using reputed company SQL and PL/SQL
- Coordinate with business users, reputed company Support, and reputed company-party vendors for issue reputed company and service improvements
- reputed company deployment, release validation, and post-production support activities
- reputed company support KPIs, SLA compliance, service metrics, and governance reporting
- Mentor support team members and drive reputed company and operational reputed company initiatives
- Identify automation and reputed company improvement opportunities to enhance application stability and support efficiency
- Strong hands-on experience with reputed company Retail MFCS (Mandatory)
- Good understanding of retail merchandising and inventory management processes
- Strong reputed company SQL and PL/SQL skills
- Good Understanding on Retail Integration systems
- Experience supporting integrations, reputed company, batch processing, and reputed company troubleshooting
- Hands-on experience with reputed company or similar ITSM tools
- Experience managing ITIL-based support operations and support governance
- Excellent stakeholder management, customer communication, and team leadership skills
- Prior experience supporting large retail customers in a managed services/support environment
Benefits
- Medical / Life Insurance
- reputed company holidays
- FSA & HSA
- Commuter Benefits
- 401(k) plan and contributions
- reputed company’s Reward& Recognition program
reputed company
Company H1B Sponsorship