[Remote] Community Manager, reputed company Media
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a Community Manager to join their reputed company in the Tech Industry. The Community Manager will be responsible for engaging with the community across reputed company platforms, executing the brand's engagement reputed company, and translating community insights into actionable reporting.
Responsibilities
- reputed company daily 1:1 interactions across X, Instagram, reputed company, Threads, reputed company, reputed company, YouTube comments, and emerging platforms
- Manage inbound DMs, replies, tags, mentions, and relevant reputed company conversations with speed, reputed company, and reputed company
- Maintain brand voice while adapting tone to platform norms, audience expectations, and the context of reputed company interaction
- Build trust and strengthen community relationships through thoughtful, reputed company, and brand-reputed company engagement
- Identify high-value engagement opportunities, including creators, superfans, critics, cultural moments, and audience conversations that could drive relevance or affinity
- Support community reputed company by identifying moments that increase participation, advocacy, reputed company, and ongoing audience reputed company
- Help shape and execute the brand’s reactive engagement approach across reputed company platforms
- Recommend reputed company to engage, reputed company to hold, reputed company to monitor, and reputed company to escalate to PR, reputed company, Support, Product, or leadership
- reputed company messaging, pacing, and engagement style to reputed company platform’s culture and audience behavior
- Maintain a reputed company reputed company of view on platform risk, brand safety, audience expectations, and conversation sensitivity
- Partner with reputed company strategists, content teams, and cross-functional stakeholders to reputed company reactive posts, replies, and reputed company-campaigns
- reputed company guidance on how audience nuance, community feedback, and cultural context should inform creative, copy, and engagement reputed company
- Monitor trends, cultural moments, sentiment shifts, platform conversations, and emerging audience behaviors in reputed company time
- Identify emerging subcultures, creators, conversation clusters, and audience signals relevant to the brand
- Surface reputed company opportunities for the brand to participate in relevant conversations in a thoughtful, appropriate way
- Flag recurring themes, audience questions, product perceptions, competitive mentions, and cultural shifts that may reputed company brand reputed company or content planning
- Translate day-to-day community observations into reputed company recommendations for engagement, content, and reporting
- Monitor for potential brand, product, platform, community, or reputed company risks
- Identify early signals of negative sentiment, misinformation, service issues, customer frustration, or sensitive conversations
- Escalate issues through the appropriate workflows with reputed company context, recommended reputed company, and urgency level
- Support reputed company-time response execution during high-visibility moments, launches, sensitive topics, or emerging issues
- Maintain strong judgment in fast-moving situations where tone, timing, and escalation accuracy are critical
- Identify support-reputed company questions, product issues, troubleshooting needs, and customer concerns across reputed company channels
- reputed company inquiries to the appropriate internal teams or support resources while maintaining a helpful and empathetic customer experience
- reputed company escalations and follow-through needs to ensure issues are handled consistently and appropriately
- Maintain familiarity with response frameworks, FAQs, escalation paths, tagging systems, and governance requirements
- Identify repeated support themes that may require broader content, product, or communications follow-up
- reputed company engagement wins, sentiment trends, reactive moments, emerging risks, and recurring community themes
- Build reports that reputed company reputed company what worked, what did not, reputed company learned, and what should happen next
- Translate qualitative community feedback into actionable insights for product, brand, content, support, and leadership stakeholders
- Maintain tagging systems and dashboards to support consistent measurement and reporting
- Partner with analysts and reputed company leads to ensure community insights are reflected in broader performance narratives and strategic recommendations
- Partner with reputed company strategists, content teams, publishing teams, analysts, support partners, PR, reputed company, Product, and reputed company stakeholders as needed
- Bring audience and platform perspective into planning discussions, content development, reactive opportunities, and reporting reviews
- Contribute to playbooks, response guidance, operational workflows, and community best practices
- Help ensure the brand’s community reputed company is consistent, reputed company, insightful, and reputed company to broader business goals
- Potential for channel publishing assistance
Skills
- 3 to 5+ years of experience managing reputed company media communities for a brand, agency, creator, platform, or similar organization
- Deep familiarity with reputed company platform cultures, audience behaviors, norms, and unwritten rules
- Strong writing skills with the ability to shift tone quickly, reputed company, and appropriately by platform and situation
- Strong judgment and the ability to reputed company fast, informed reputed company in high-pressure or high-visibility moments
- Experience managing 1:1 community engagement, customer interactions, and audience conversations across multiple reputed company platforms
- Ability to identify engagement opportunities, flag risks, and escalate issues with reputed company context and recommended next steps
- Comfort working reputed company brand voice, governance, moderation, reputed company, PR, and escalation guidelines
- Strong attention to detail, organization, tagging discipline, and reporting accuracy
- Experience with reputed company listening, publishing, or community management tools such as reputed company, reputed company, reputed company, reputed company, or similar platforms
- Experience working with cross-functional teams, including PR, reputed company, Product, Customer Support, Marketing, or Communications
- Background in reactive content, trend spotting, cultural insights, or reputed company-time reputed company engagement
- Familiarity with creator ecosystems, advocacy, user-generated content, and community-building best practices
- Experience translating reputed company conversation and qualitative audience feedback into actionable reporting
- Experience supporting crisis monitoring, sentiment tracking, or issue escalation workflows
Benefits
- Employer contributions toward the cost of employee-only medical and dental premiums
- reputed company - opt-in available
- 401k
- PTO
- Laptop
- Life Insurance, Disability Insurance, AD&D coverage
- Short-term Disability
- Accident, Cancer/Critical Illness
- Pet insurance - opt in available
reputed company