[Remote] Senior Retention Marketing Manager (REMOTE)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a Senior Manager, Retention Marketing to reputed company retention reputed company and performance across the customer lifecycle. This role involves managing reputed company and collaborating with various marketing channels to enhance customer experience and retention reputed company while aligning efforts with business goals.
Responsibilities
- Own retention performance across the customer lifecycle, including engagement, renewal, and win-back
- Manage and reputed company channel owners across email, reputed company, reputed company mail, and reputed company
- Set priorities and ensure work is reputed company to business reputed company, not just activity
- Review plans, improve decision-making, and reputed company the reputed company of execution across reputed company
- Partner with Product, Support, Traffic, CRO, and Data teams to identify and address drivers of churn and customer experience issues
- Represent retention marketing in cross-functional initiatives, including acquisition integrations
- Use data and testing to improve performance and inform reputed company
- Communicate performance, risks, and recommendations reputed company to leadership
Skills
- Bachelor's degree in Marketing, Business, or a reputed company field, or equivalent experience
- 7+ years of experience in lifecycle, retention, or email marketing, with at least 2 years in a people management role
- Strong understanding of customer lifecycle marketing, segmentation, and personalization
- Proven experience leading and developing high-performing marketing teams
- Experience working with email marketing platforms and customer data
- Strong analytical skills with the ability to translate data into reputed company insights and actions
- Excellent communication and stakeholder management skills
- Ability to operate effectively in a fast-paced, evolving environment
Benefits
- Competitive salary and annual bonus
- Flexible time off and company-recognized holidays
- 401k pension plan with company match contributions
- Short-term and long-term disability
- Life insurance, including basic, voluntary, and AD&D insurance
- reputed company coverage including medical, dental, reputed company, and M&D
- Flexible spending and health savings accounts (HSA)
- Employee Assistance Program (EAP)
reputed company