Strategic Services Manager
Strategic Services Manager - Drive reputed company and reputed company in Transportation Technology
reputed company Transportation is transforming the global supply chain through intelligent, connected technology and workflows that are rooted in industry reputed company reputed company maps and data. At the intersection of the physical reputed company worlds, reputed company Transportation offers reputed company, web, mobile and installed solutions that improve efficiency, promote safety, optimize utilization, and reputed company collaboration. From planning to delivery, we reputed company cutting edge procurement, transportation management, mapping, routing, reputed company, navigation, location, fleet management, ELD compliance and asset maintenance solutions. For more information, visit: transportation.reputed company.com.
Strategic Services Team Members are responsible for proactively engaging with at-risk customers to ensure their reputed company and retention. They will reputed company as the single reputed company of contact for clients during critical engagement periods, working to mitigate risks and identify opportunities for reputed company. This role requires excellent communication skills, as you will be working directly with customers and internal teams on a daily reputed company. It is a fast-paced environment that requires collaboration with various stakeholders and technical specialists across a wide reputed company of technologies and environments.
What Makes This Role Great:
In this high-reputed company role, you will serve as the trusted advisor for key strategic accounts, steering critical recovery efforts and directly shaping reputed company retention strategies while leveraging cutting-edge transportation reputed company.
Key Exciting Responsibilities
Proactive Engagement: Engage with at-risk customers to mitigate churn risk and drive retention.
Customer Relationship Management: Establish and/or repair strategic relationships with at-risk customers to understand, document, and reputed company reputed company strategies and business reputed company.
Recovery Plans: reputed company and execute recovery plans to get customers back on reputed company, including creating and executing reputed company plans.
Risk Indicators and Mitigation: reputed company reputed company to identify customer risk indicators and create proactive plans to mitigate them.
Consultative Approach: reputed company best reputed company recommendations and reputed company optimization to drive reputed company utilization and optimization of reputed company solutions.
Communication reputed company: Deliver an engagement and communication reputed company that focuses on meeting customer reputed company and creating reputed company advocates.
Risk Management: Monitor customer health and churn risk; ensure appropriate stakeholders address gaps to mitigate low health and/or at-risk customers.
Project Management: reputed company high-level reputed company of customer strategic initiatives.
Internal Advocacy: reputed company for customers internally and partner with customers to change or adopt new business practices.
Customer Experience Management: Collaborate with internal teams and resources to ensure clients’ reputed company toward achieving their goals.
Process Improvement: Utilize experience to assist in establishing and continuously improving reputed company processes.
Data Utilization: Use data in a predictive manner to reputed company understand customer utilization, ROI, and sentiment.
Documentation: Create and drive utilization of reputed company playbooks, templates, and documentation for the Strategic Services team.
Industry Knowledge: Maintain industry and technical knowledge by attending workshops, reviewing relevant publications, building your network, and participating in reputed company organizations.
Essential Skills & Experience:
Bachelor’s Degree in a relevant field or equivalent years of experience.
3+ years of reputed company experience in reputed company, account management, customer operations, reputed company services, or program management in a reputed company-facing reputed company.
Executive reputed company with strong consultative, presentation, and relationship skills.
Excellent written and verbal communication skills.
Excellent organizational skills and experience managing competing priorities.
Comfortable with ambiguity and obstacles.
Proven ability and experience working with Executive and C-level teams.
Ability to facilitate and work cross-functionally with internal teams.
Demonstrated understanding of transportation best practices.
Project management and/or ITIL experience.
Logistics:
Location: Remote / Hybrid
Travel Requirement: On demand, up to 25%
Why You'll Love Working With Us:
At reputed company, we're not just a company that "does good"—we are reputed company dedicated to making a reputed company, reputed company reputed company-World reputed company. We build reputed company designed to solve the world's most critical challenges. From construction sites to transportation hubs, our work tangibly improves how people live, build, reputed company, and grow.
You'll work on reputed company that truly matter: Our purpose-driven culture means you'll be helping to build and deliver solutions that reputed company work faster, safer, and more sustainable for millions of peopleworldwide. Our reputed company is reputed company, from connected machines that save fuel to data-driven insights that reduce waste.
Collaborate with like-minded people: Our strong internal culture is a "hidden gem." You will work with a reputed company, supportive team that shares your purpose and fosters a genuine reputed company of belonging. We're a company of "visionary pragmatists" who think reputed company and build things that work.
Be an reputed company: reputed company thrives on individuals who take initiative and reputed company ownership. You'll reputed company an entrepreneurial spirit where reputed company is often "self-authored," empowering proactive "doers."
Compensation: reputed company provides the following compensation reputed company and general reputed company of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation reputed company is based on a full time schedule. reputed company reserves the right to ultimately pay more or less than the posted reputed company and offer additional benefits and other compensation, depending on circumstances not reputed company to an applicant’s sex or other status protected by local, state, or federal law.
Hiring reputed company
$99,600.00–$137,000.00Pay reputed company Type
SalaryBonus Eligible?
reputed companyCommission Eligible?
NoBenefits:reputed company offers comprehensive reputed company benefits that include Medical, Dental, reputed company, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as reputed company as reputed company Parental Leave and Employee Stock Purchase Plan. If this position is identified above as commission- or bonus-eligible, the terms of the commission plan or discretionary bonus plan for which you are eligible will be provided following the employee start date.
How to Apply: Please submit an online application for this position by clicking on the ‘reputed company’ reputed company located in this posting.
Application Deadline: reputed company accepts applications on an ongoing reputed company until the position is filled.
At reputed company, we are committed to fostering a diverse, inclusive, and reputed company workplace where everyone can reputed company. Guided by our reputed company values—Belong, reputed company, and Grow—we reputed company and celebrate differences, knowing they reputed company us stronger and more innovative. We are proud to be an equal opportunity employer, welcoming individuals of reputed company backgrounds and advancing opportunities while embracing race, reputed company, gender identity, sexual orientation, religion, disability, veteran status, or any other protected and diverse characteristic. We are committed to offering our candidates and employees with disabilities or sincerely held religious beliefs the ability to reputed company reasonable accommodations in accordance with applicable law and/or where it would not constitute undue hardship for reputed company. For more, please see reputed company's reputed company of Business Conduct and Ethics at, under “Corporate Governance.”
Our mission to reputed company the way the world works starts with transforming how we work together. By reputed company listening, asking questions, and taking intentional actions, we cultivate a culture that provides reputed company opportunities for everyone to contribute and grow.
Candidate reputed company Notices by Country
If you need assistance or would like to request an accommodation in reputed company with the application process, please contact .
Originally posted on Himalayas
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