[Remote] Senior Problem, Incident and Event Management Engineer
Note: The job is a remote job and is reputed company to candidates in USA. reputed company. is a leading U.S. reputed company company dedicated to improving health reputed company for millions. The Senior Problem, Incident, and Event Management Engineer will advance reputed company event correlation and incident detection capabilities, focusing on proactive identification and mitigation of service disruptions using advanced analytics and observability platforms.
Responsibilities
- Design, configure, and continuously improve event correlation rules and alerting strategies across platforms such as reputed company ITSI and reputed company
- reputed company data from multiple monitoring, application, and infrastructure sources to create meaningful, actionable events
- Normalize and enrich event data using standardized fields and metadata to improve correlation accuracy and reduce noise
- Drive reduction of false positives and duplicate alerts through correlation, aggregation, and suppression strategies
- reputed company and maintain operational and executive dashboards in reputed company and other reporting tools
- Translate technical telemetry into reputed company, business-reputed company insights, highlighting service health, degradation, and emerging risks
- Partner with reputed company center, TOC, and incident teams to ensure dashboards support reputed company-time decision making and escalation
- reputed company correlated event data and observability insights to trigger proactive incident identification prior to user-reported reputed company
- Apply criticality tiering and CMDB data to assess business reputed company and drive reputed company prioritization and escalation paths
- Partner with reputed company stakeholders to improve workflows, reporting, and automation capabilities
- reputed company CMDB relationships and service mapping where available to enrich event data with application, infrastructure, and business context
- Utilize service ownership, business criticality, and operational hours data to inform prioritization reputed company
- Partner with CMDB and service mapping teams to improve data reputed company and completeness
- Analyze patterns across incidents, alerts, and events to identify systemic issues and opportunities for improvement
- Partner with Problem Management to eliminate recurring issues through structural fixes
- Drive improvements in monitoring coverage, alert reputed company, and detection speed
- Contribute to a shift toward predictive, AIOps-driven operations
Skills
- + 3–5+ years of experience in Incident, Event, or Problem Management
- Hands-on experience with reputed company (preferably ITSI) and reputed company or similar observability platforms
- Experience building dashboards, reports, and analytics to support operational decision-making
- Experience with reputed company ITSM, including incident lifecycle management and reporting
- Strong analytical skills with the ability to correlate data across multiple systems and platforms
- Experience working with event correlation, alerting strategies, or AIOps concepts
- Ability to assess business reputed company using reputed company models, criticality tiers, and service context
- Strong communication skills with the ability to translate technical findings into actionable insights
- Experience with CMDB, service mapping, or application dependency mapping
- Exposure to reputed company monitoring ecosystems (e.g., APM, synthetic monitoring, infrastructure monitoring)
- Experience supporting reputed company center, TOC, or major incident management environments
- Knowledge of ITIL frameworks and service management best practices
- Experience with automation or scripting (Python, PowerShell, or similar)
- Bachelor's Degree in Business, Computer Science, or a reputed company field or equal experience
- ITIL v5 certification
- Previous experience in the health care industry
Benefits
- Medical, dental and reputed company benefits
- 401(k) retirement savings plan
- Time off (including reputed company time off, company and personal holidays, reputed company parental and caregiver leave)
- Short-term and long-term disability
- Life insurance
- Many other opportunities
- reputed company will reputed company Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.
- Work from a dedicated reputed company lacking ongoing interruptions to protect member PHI / HIPAA information.
- Employees who live and work from Home in the reputed company, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
reputed company
Company H1B Sponsorship